Software Engineer, Twilio
Email Platform
$112.3-181.6k
Salary range is benchmarked using market data for Colorado, Washington D.C, New York, Washington State, and California. May vary in other locations
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$112.3-181.6k
Salary range is benchmarked using market data for Colorado, Washington D.C, New York, Washington State, and California. May vary in other locations
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 3+ years of experience in your craft with demonstrated skill progression
- Proficiency with Go or similar typed programming languages (Java, C#, C++, Rust, etc)
- Ability to implement reliable, maintainable components
- Automation-minded; experience automating processes and administrative tasks
- A highly effective collaborator, you work with your team and help drive team towards common goals
- Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion
- Degree in Computer Science or equivalent work experience
Desirable
- Experience with Docker, and/or Kubernetes, or other containerization technologies
- Experience with Terraform or similar configuration management tools
- Experience with Clickhouse or other OLAP database systems
- Experience with Kafka or other distributed logging systems
- Experience with AWS or other cloud infrastructure providers (GCP, Azure)
What the job involves
- This position is needed to build and operate data and analytics systems for Twilio. We do this by leveraging technologies like Go, Kafka, ClickHouse, Docker, Kubernetes, AWS Aurora/MySQL, ProxySQL, DynamoDB, and Snowflake
- Our team designs, builds and maintains highly scalable, reliable and comprehensive logging and analytics software services that empower Twilio customers and are essential for Twilio's services. Our systems process over 1 million events per second on an average day
- We are looking for a talented and passionate individual to help create analytical and logging services leveraging Go, Kafka, and Clickhouse. You will be part of a team that builds and operates a data ingestion and query pipeline ingesting over 6TB a day, ensuring day-to-day reliability and performance
- You will be working on building large distributed systems that leverage modern technologies, cloud and be part of an amazing and supportive team
- Develop standards, procedures, tools to deploy, configure, and operate databases in a large-scale environment
- Build services that provide troubleshooting and insights for customers to help them solve complex problems
- Perform thorough and thoughtful code reviews to help maintain a high standard of code quality
- Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services
- Work with teams across the company to troubleshoot/determine resolution for complex issues
- Be creative, take your own initiative, and solve some of our most challenging problems
- Promote a DevOps culture that is driving massively scalable, highly reliable, resilient services in a fast-growing customer and engineering-focused company
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
Share this job
View 29 more jobs at Twilio