Software Engineer, Twilio

Email Platform

$112.3-181.6k

Salary range is benchmarked using market data for Colorado, Washington D.C, New York, Washington State, and California. May vary in other locations

AWS

Docker

Kubernetes

GCP

Java

Kafka

Terraform

C++

MySQL

Rust

Azure

Snowflake

DynamoDB

Mid and Senior level

Remote from US

More information about location

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$112.3-181.6k

Salary range is benchmarked using market data for Colorado, Washington D.C, New York, Washington State, and California. May vary in other locations

AWS

Docker

Kubernetes

GCP

Java

Kafka

Terraform

C++

MySQL

Rust

Azure

Snowflake

DynamoDB

Mid and Senior level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

3+ years of experience in your craft with demonstrated skill progression
Proficiency with Go or similar typed programming languages (Java, C#, C++, Rust, etc)
Ability to implement reliable, maintainable components
Automation-minded; experience automating processes and administrative tasks
A highly effective collaborator, you work with your team and help drive team towards common goals
Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion
Degree in Computer Science or equivalent work experience

Desirable

Experience with Docker, and/or Kubernetes, or other containerization technologies
Experience with Terraform or similar configuration management tools
Experience with Clickhouse or other OLAP database systems
Experience with Kafka or other distributed logging systems
Experience with AWS or other cloud infrastructure providers (GCP, Azure)

What the job involves

This position is needed to build and operate data and analytics systems for Twilio. We do this by leveraging technologies like Go, Kafka, ClickHouse, Docker, Kubernetes, AWS Aurora/MySQL, ProxySQL, DynamoDB, and Snowflake
Our team designs, builds and maintains highly scalable, reliable and comprehensive logging and analytics software services that empower Twilio customers and are essential for Twilio's services. Our systems process over 1 million events per second on an average day
We are looking for a talented and passionate individual to help create analytical and logging services leveraging Go, Kafka, and Clickhouse. You will be part of a team that builds and operates a data ingestion and query pipeline ingesting over 6TB a day, ensuring day-to-day reliability and performance
You will be working on building large distributed systems that leverage modern technologies, cloud and be part of an amazing and supportive team
Develop standards, procedures, tools to deploy, configure, and operate databases in a large-scale environment
Build services that provide troubleshooting and insights for customers to help them solve complex problems
Perform thorough and thoughtful code reviews to help maintain a high standard of code quality
Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services
Work with teams across the company to troubleshoot/determine resolution for complex issues
Be creative, take your own initiative, and solve some of our most challenging problems
Promote a DevOps culture that is driving massively scalable, highly reliable, resilient services in a fast-growing customer and engineering-focused company

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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