Senior Account Manager, uberall
Multi-location customer experience platform
Be an early applicant
Multi-location customer experience platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To empower businesses to deliver great experiences to local customers.
Role
Who you are
- The ideal candidate is a proactive, outcome-driven professional who excels at building customer relationships, identifying growth opportunities, and managing the complete customer journey from onboarding to renewal and beyond
- 6+ years of experience in a client-facing role such as Customer Success, Account Management, Strategic Consulting, preferably within a SaaS or software technology environment
- Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion). Skills & Competencies:
- Dual-Minded: You possess a unique blend of customer-centricity and commercial acumen. You are passionate about customer success and equally driven to grow revenue
- Strategic & Analytical: You are not afraid of data and can translate performance metrics into a compelling value story and actionable insights for customers
- Consultative Approach: You have strong consulting skills and the ability to guide customers, challenge their thinking, and lead them toward business success
- Exceptional Communicator: You have excellent executive communication, presentation, and interpersonal skills, with the ability to build rapport and establish trust quickly
- Skilled Negotiator: You are comfortable leading commercial discussions, managing objections, and negotiating contracts to a successful close
- Proactive Problem-Solver: You see challenges as opportunities and take a forward-looking, structured approach to finding solutions
- Organized & Accountable: You are highly organized, capable of managing a diverse portfolio of accounts, and committed to maintaining accurate records and forecasts. You successfully prioritise your time to maximise your impact
- Industry Knowledge: Experience in Digital Marketing or a related field is a significant advantage
What the job involves
- As a Senior Account Manager, you will serve as the strategic partner for our customers, owning the entire post-sale relationship and lifecycle
- This role will ensure every customer achieves their desired business outcomes while driving the commercial growth and long-term success of their account
- You will act as a trusted consultant, combining deep product expertise with a sharp commercial mindset
- Your primary objective is to unlock and demonstrate maximum value from our solutions, and then translate that realized value into retention, advocacy, and revenue expansion across your entire portfolio
- Collaborate with implementation teams to ensure a smooth and efficient customer onboarding process
- Deliver a world-class initial experience, providing training and guidance to drive early product adoption and quick wins
- Develop a deep understanding of the customer's business objectives, priorities, and key performance indicators from day one
- Create and manage strategic "Success Plans" that align our solutions with the customer's core business goals
- Lead regular strategic check-ins and Executive Business Reviews (EBRs) to demonstrate progress, prove ROI, and align on long-term objectives
- Continuously consult with customers on industry best practices and optimization strategies to ensure they are maximizing the value of their investment
- Proactively identify and qualify opportunities for revenue growth, including upsells, cross-sells, and geographical or brand expansions
- Review existing contracts to identify whitespace and develop targeted strategies for account growth
- Craft and deliver compelling commercial proposals, manage negotiations, and successfully close expansion deals to increase contract value. Renewal Management & Retention:
- Own the entire renewal process for your portfolio, from forecasting to negotiation and closure, ensuring high retention rates
- Monitor customer health metrics, identify churn risks, and implement proactive mitigation strategies
- Effectively communicate ongoing value and innovation to justify renewals and negotiate pricing adjustments
- Build and maintain strong, multi-level relationships with key stakeholders, from daily users to executive sponsors
- Act as the primary point of contact and "first problem solver" for complex issues, coordinating with internal teams (Support, Product, Operations) to ensure timely resolution
- Serve as the voice of the customer internally, advocating for their needs and influencing the product roadmap
- Maintain meticulous records of all account activity, opportunities, and forecasts within the CRM (e.g., Salesforce)
- Stay current on industry trends and technological advancements to position yourself and the company as a thought leader
- Craft and deliver compelling commercial proposals, manage negotiations, and successfully close expansion deals to increase contract value
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses.
This breadth of Uberall's customer base is a testament to the benefits it brings to businesses. The company continues to expand and diversify its services, both through acquisitions and platform development. An important integration with Apple Business Connect is also helping solidify its utility for clients, positioning the platform as a top choice for the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company HQ
Brunnenviertel, Berlin, BE
Leadership
David Federhen
(Founder & Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(Founder & President)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Anthony Foy
(CEO)Investor and Board Director at CloudSigma. Formerly CEO at Qredo, Workshare and SkyDox, as well as Group Managing Director at Interxion.
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