Customer Delivery Manager, Shippeo

• If you are a tech-savvy problem solver who thrives in a fast-paced SaaS environment and loves turning complex data challenges into operational success, this role is for you!
• To thrive in this role, you should have around 2+ years of experience in a fast-paced tech environment (SaaS, Tech Consulting, Project Management, or Technical Account Management), backed by an Engineering or Business degree, ideally in the supply-chain area
• German & English (Must-have): Fluent / C1 level required to seamlessly communicate with our DACH network
• Client-Facing Expertise: Ability to translate complex technical concepts into clear, actionable guidance for non-technical users
• Tech & Data Savvy: Comfort working with SQL, Excel, APIs, and EDI
• CRM Navigation: Proficiency in Salesforce (or similar CRM platforms)
• Project Management: Strong ability to manage multiple onboarding projects and client requests simultaneously
• Troubleshooting: A natural ability to diagnose platform, integration, or data quality issues and guide users to a resolution
• The "Doer" Mentality: You are highly autonomous, hands-on, and take strong ownership of your portfolio
• Analytical Problem-Solver: You use strategic thinking to analyze data, find root causes, and build long-term solutions
• Resilience & Adaptability: You can easily switch contexts and handle different tasks in a dynamic, high-growth environment
• Cross-Functional Team Player: You excel at personal organization while working collaboratively across various internal departments

Desirable

• At Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform. As a Customer Delivery Manager, you will leverage your technical aptitude and client-facing skills to ensure a seamless experience for our major German clients and their carrier networks
• You will act as the bridge between technology, carriers, and our customers
• Carrier & Technical Onboarding: Leading the end-to-end operational onboarding of carriers, guiding them through mobile, telematics, and TMS integrations until they are fully operational
• High-Level Support & Troubleshooting: Serving as the primary point of contact for complex carrier and customer inquiries. You will frequently host 3-party calls to align stakeholders and resolve bottlenecks
• Strategic Client Management: Participating in regular customer meetings to ensure strategic alignment, high Customer Satisfaction (CSAT), and optimal tracking rates
• Cross-Functional Collaboration: Partnering closely with Customer Success Managers; Implementation Consultants, Solutions & Integration Engineers, and Product teams to escalate issues, improve data quality, and drive product enhancements

• Since we operate internationally, we ask all candidates to submit their CV in English. Unfortunately, applications submitted in French will not be considered
• Preliminary call with a Talent Acquisition Manager
• First interview with the Hiring Manager
• Case study interview
• Final interview with leadership and team members