Product Manager, Utility Warehouse
Payments
Plus an annual discretionary bonus ranging from 15-40%
2+ days a week in office (Farringdon, London)
Multiservice utilities provider
Be an early applicant
Multiservice utilities provider
1001+ employees
Be an early applicant
Plus an annual discretionary bonus ranging from 15-40%
2+ days a week in office (Farringdon, London)
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- You’re someone who can navigate complex legacy systems while keeping your eyes on the prize: a seamless, cost-effective experience for our customers
- You’ll be a natural at building relationships with everyone from engineers to finance experts, constructively challenging the status quo to build a payments backbone that’s simple, powerful, and future-proof
- Payments Domain Expertise: A background in payments products management. Experience in multi-service or subscription environments is highly desirable
- Proven experience inthe full product lifecycle from discovery to launch
- Technical mastery in writing clear specifications and user acceptance criteria
- Ability to manage and develop vendor strategy and high-level relationships
- Strong understanding of compliance, data, and security standards
- Experience facilitating team ceremonies, such as backlog refinement and quarterly planning
- Strong commercial acumen to translate complex value metrics into a clear, prioritised roadmap
- Planning & Delivery: An agile mindset to iterate quickly on experiments and scale what works
- Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do
What the job involves
- We’re looking for a Product Manager who thrives in the fast-paced world of fintech and payments
- You’ll be joining our cross-functional payments squad, working alongside Engineering, UX, Data, and Marketing, as well as our Finance, Legal, and Partnerships teams. We’re a characterful bunch on a mission to simplify our complex payments ecosystem
- Our goal is to build a cohesive strategy that makes paying for services painless for our customers and simple for our developers to manage. We view payments as a vital "enabler" for our unique bundled-service offering, and we want to make it as lean and powerful as possible
- You'll drive a cohesive payments product strategy that balances cost-efficiency with an exceptional customer experience
- By optimizing vendor fees and reducing transaction costs, you will help maximize UW's structural cost advantage
- Building and executing quarterly plans for your squad, owning key KPIs and OKRs
- Prioritising the feature backlog based on business impact and identifying any blockers
- Managing the full product lifecycle, from the first "lightbulb moment" to the final launch
- Partnering with Finance to develop our payment vendor strategy and improve ROI on every transaction
- Handling operational excellence, providing clear updates to leadership and managing cross-functional risks
- Ensuring compliance, making sure our systems meet high security and data standards
- Using customer research to define problems and validate that our solutions actually work
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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