Senior Manager of Employee Relations and Workforce Policies, Lyft
$127.9-195k
Ride sharing company
Job no longer available
Ride sharing company
1001+ employees
Job no longer available
$127.9-195k
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- The ideal candidate will have a proven ability to manage a global Employee Relations program, make sound judgment calls and display the highest level of responsibility, confidentiality, integrity and professionalism, as well as possessing exceptional listening skills and the ability to maintain composure in emotionally charged or high-pressure scenarios
- You’re a subject matter expert, a pro at issue resolution, a great collaborator and skilled at communicating
- 8-10+ years of HR experience; experience in employee relations, or HR business partner roles preferred
- 3+ years as a people manager effectively developing and leading high-performing teams
- Bachelor’s degree. JD or advanced degree preferred
- Strong working knowledge of state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRA, Title VII and state equivalents. Knowledge of international jurisdictions is a plus
- Experience building and improving workplace policies and practices, developing performance management programs, supporting role eliminations and other role redundancies
- Proven ability to track, prioritize and drive multiple concurrent projects
- Strong problem-solver, with ability to thrive in a fast-paced environment
- Extremely attentive to detail, with superb oral and written communication skills
- Experience collaborating with people team functions such as People Business Partners, HR Ops, People Analytics and Employment Legal
- Excellent knowledge of Google Suite, including Sheets and GoogleDoc, as well as HR Acuity and the ability to process large volumes of data
- Highest level of integrity and management of confidential information, as well as commitment to conducting investigations with professionalism, impartiality, and confidentiality
What the job involves
- Lyft is looking for an experienced and driven leader to join as our Senior Manager - Employee Relations and Workforce Policies
- In this role, you will provide thought leadership in developing and applying Lyft’s workplace policies and practices, roll up your sleeves to tackle investigations, manage interpersonal employee conflicts and manage a team of Employee Relations Managers (ERM)
- This role will develop and maintain Lyft's workplace policies and practices in close partnership with Lyft's Legal and People teams
- Lead a team of high performing Employee Relations Managers
- Act as a true thought leader by understanding key internal and external trends in employee relations, and proactively driving continuous improvement of the accountability (performance management) program, investigations process, interactive process, and develop related training materials
- Independently conduct complex and sensitive workplace investigations with little to no supervision, including determining appropriate investigation strategies, leading witness interviews and conducting credibility analyses, reviewing documents, determining findings and making recommendations for appropriate resolution and working across borders and jurisdictions as necessary.
- Investigation topics include, for example, discrimination, harassment, retaliation, theft, conflicts of interest, and other policy violations. Training your team of Employee Relations Managers on the same
- Draft well-written investigation, accommodation, and performance-related documents, such as investigation reports, leader/HRBP talking points, and written warnings
- Provide counsel and coaching to managers and team members at an individual level, and by developing training offerings that can scale
- Interpret policies and procedures, incorporating knowledge of state and federal employment laws (e.g., FMLA, ADA, FLSA, NLRA, and Title VII and equivalent state and international laws), draft and provide recommendations to resolve complex employee relations issues, where appropriate
- Create Employee Relations data reports and analyze for themes, trends and root causes to provide insights and recommendations for decision making and Employee Relations risk prevention
- Work with leaders and employees to establish and maintain a positive work environment, act as an employee advocate, and help drive various corporate and division business initiatives
- Manage Employee Relations cases across the global workforce including disciplinary issues, interpersonal employee conflicts, performance concerns, involuntary exits, sensitive and/or high risk leaves of absence, and other employee-related matters to successful resolution
- Assist with project management of M&A activity or reorganization exercises as required, including any related redundancy exercises
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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