Staff Forward Deployed Engineer, Workato
Office located in Palo Alto, CA
Integration & workflow automation platform
Open for applications
Integration & workflow automation platform
1001+ employees
Open for applications
Office located in Palo Alto, CA
1001+ employees
Company mission
To help businesses streamline their operations by providing a platform to automate their work and integrate their stacks, all in one place.
Role
Who you are
- BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field
- A total of 12+ years of relevant experience in design, development, and implementation, with at least 1 year of experience in Workato, is a must
- Proven experience in AI engineering, with a focus on agent-based systems
- Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations
- Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases
- Experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus. Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus
- Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL
- Hands-on experience with any of the following: Java, Python, or Ruby
- Technical background or a solid understanding of technology and industry trends, especially in the app integration space
- Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo is a plus
- Good knowledge of Microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus
- Soft Skills / Personal Characteristics:
- Strong collaboration skills, ability to adapt to a dynamic startup environment with a passion for making an impact
- Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
- Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
- Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge
What the job involves
- We are looking for an experienced Staff Forward Deployed Engineer to join our Forward Deployed Engineering team
- In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors
- This role requires a deep understanding of AI/ML technologies, integration, automation experience, and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams
- Implement agent-based AI solutions using the Workato Agentic AI platform
- Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform
- Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)
- Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows
- Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform
- Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform
- Continuously monitor and improve AI system performance, ensuring efficiency and reliability
- Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation
- Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment
- Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base
- Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise
- Assist the Product Manager in creating technical and design specifications, ensuring alignment with product goals and user needs
- Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences
Our take
Many businesses struggle with lack of team integration. There are a plethora of handy apps available, and various teams within businesses often use different processes, tools, and software. This has led to many businesses attempting to patch together technologies and create ad-hoc solutions that fail when they need to be scaled. Workato allows businesses to integrate data and apps so that teams can collaborate and communicate securely.
Workato has built a single platform that integrates apps, processes, data, and user experiences to improve efficiency, communication, and business flexibility. There are many integration platforms available, such as SnapLogic and Mulesoft Anypoint Platform, however, Workato has aimed its platform at users who have minimal technical experience, rather than the IT team.
Workato has continued to expand its partnerships and workforce, and is well set to see further growth as it innovates its product offerings and capabilities. The company was recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Integration Platform as a Service, making five years it has participated and five years it has been recognized.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$200m
SERIES E
Sep 2021
$110m
SERIES D
Total funding: $415m
Company benefits
- Flexible Working Arrangements: We maintain a hybrid remote work model and provide everyone with best of breed technology tools that enable them to work anywhere, anytime.
- Great Employee Benefits: Such as an Employee Assistance Programme (EAP), Health Insurance, Referral Bonuses, and Workato Stock Options, tailored to the countries that our employees are based in.
- Professional Development Opportunities: We support individual career ambitions, and set aside training programs and budgets they can tap on to upgrade both soft and hard skills.
- Dedicated Wellness: We make it a point to dedicate time to pause, recharge and get to know each other better.
- Recreation Time: From virtual game nights to fitness sessions, there's always time for a little fun on the calendars.
Company HQ
Palo Alto, CA
Leadership
Vijay Tella
(Co-Founder & CEO)Spent 15 years as an Engineer at Teknekron and TIBCO, before joining Oracle as CSO. They also served as CEO at Qik, and VP at Skype.
Harish Shetty
(Co-Founder & Strategic Advisor)Previously held leadership roles in engineering at TIBCO, Blink, and iProfile.
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