Global Head of Customer Success, Notion
$300-355k
OTE
+ Equity
2+ days a week in office
The connected workspace for your docs, projects, knowledge, and AI
Open for applications
The connected workspace for your docs, projects, knowledge, and AI
1001+ employees
Open for applications
$300-355k
OTE
+ Equity
2+ days a week in office
1001+ employees
Company mission
To help everyone build beautiful tools for their life’s work.
Role
Who you are
- You have 10+ years experience leading go-to-market functions within a fast-growing SaaS environment with a focus on post-sales motions
- You have a track record in delivering customer and business outcomes in an innovative way
- You have managed global teams and a diverse customer base (SMB through to Enterprise; across markets and cultures)
- You are customer-centric at your core and are a champion for customers; are passionate about understanding your customers' organizations, business priorities, and sources of value
- You are data-driven and can set the right performance indicators for your organization
- You bring operational rigor and systems thinking across the customer lifecycle
- You are a powerhouse of a leader who effortlessly draws in, inspires, nurtures, and holds onto top talent
- You're a pro at nurturing and expanding teams worldwide, mastering the needs of diverse markets and customer needs
- You're ready to dive headfirst into supercharging adoption and usage to ensure that net dollar retention skyrockets
What the job involves
- We are looking for a customer focused and results-oriented leader to take the role of Global Head of Customer Success
- In this role you will report to the Global Head of Sales and lead a globally distributed, experienced team that helps our customers get the most out of their Notion products through effective adoption and expansion
- You will evangelize Notion’s vision to build the connected workspace
- Develop and implement strategies to align the Customer Success organization to company goals and objectives, especially pertaining to churn, retention, growth, and adoption
- Manage and develop a global customer success team, balancing consistent standards of excellence while recognizing and supporting regional nuance
- Build alliances across teams to improve processes and drive the company's value proposition, enhancing customer conversations and ensuring cohesive engagement
- Meet regularly with enterprise customers and leaders to develop and execute tailored success strategies to drive adoption and engagement
- Customer Health Monitoring: Monitor and analyze customer health metrics to identify risks and opportunities for proactive intervention
- Gather customer feedback to drive product improvements and advocate for customers within the company
- Customer Success Technology: Utilizing customer success management platforms and tools to streamline processes and improve efficiency
Our take
Managing busy workflows using fragmented systems can be a headache for both individuals and businesses. Notion aims to combat this problem by enabling users to work from one central hub, customizing their workflows to suit their exact needs. This includes managing files, scheduling tasks, saving documents, writing to-do-lists, and setting reminders.
The company counts enterprise companies such as McDonald’s, The Wall Street Journal, Verizon, Samsung, and IBM as its customers. In spite of economic uncertainty, Notion reached a $2 billion valuation in 2020, helped by record signups as more people were forced to work from home. Its value has since risen to over 5 times this value, an impressive reflection of its success.
The company has made a number of strategic acquisitions that, coupled with its enormous market value and enviable customer list, have Notion well-placed to continue dominating the market. That being said, the launch of Microsoft-built competitor Loop at the end of 2023 will put Notion's market dominance to the test.
Steph
Company Specialist at Welcome to the Jungle
Insights
183% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$275m
LATE VC
Apr 2020
$50m
LATE VC
Total funding: $335m
Company benefits
- Dog-friendly office
- 401k matching
- Parental leaave
- Free lunches
- Equipment stipend
- Monthly commuter credits
- Work from home opportunities
- Health insurance
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Ivan Zhao
(CEO)Ivan worked for Inkling for 2 years in Product, but was disappointed by the lack of a simple way of collaborating on projects. To fit this need, he co-founded Notion in 2013, serving as CEO since.
Salary benchmarks
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