Global Head of Customer Success, Notion

• You have 10+ years experience leading go-to-market functions within a fast-growing SaaS environment with a focus on post-sales motions
• You have a track record in delivering customer and business outcomes in an innovative way
• You have managed global teams and a diverse customer base (SMB through to Enterprise; across markets and cultures)
• You are customer-centric at your core and are a champion for customers; are passionate about understanding your customers' organizations, business priorities, and sources of value
• You are data-driven and can set the right performance indicators for your organization
• You bring operational rigor and systems thinking across the customer lifecycle
• You are a powerhouse of a leader who effortlessly draws in, inspires, nurtures, and holds onto top talent
• You're a pro at nurturing and expanding teams worldwide, mastering the needs of diverse markets and customer needs
• You're ready to dive headfirst into supercharging adoption and usage to ensure that net dollar retention skyrockets

• We are looking for a customer focused and results-oriented leader to take the role of Global Head of Customer Success
• In this role you will report to the Global Head of Sales and lead a globally distributed, experienced team that helps our customers get the most out of their Notion products through effective adoption and expansion
• You will evangelize Notion’s vision to build the connected workspace
• Develop and implement strategies to align the Customer Success organization to company goals and objectives, especially pertaining to churn, retention, growth, and adoption
• Manage and develop a global customer success team, balancing consistent standards of excellence while recognizing and supporting regional nuance
• Build alliances across teams to improve processes and drive the company's value proposition, enhancing customer conversations and ensuring cohesive engagement
• Meet regularly with enterprise customers and leaders to develop and execute tailored success strategies to drive adoption and engagement
• Customer Health Monitoring: Monitor and analyze customer health metrics to identify risks and opportunities for proactive intervention
• Gather customer feedback to drive product improvements and advocate for customers within the company
• Customer Success Technology: Utilizing customer success management platforms and tools to streamline processes and improve efficiency

• Dog-friendly office
• 401k matching
• Parental leaave
• Free lunches
• Equipment stipend
• Monthly commuter credits
• Work from home opportunities
• Health insurance

Total funding: $335m

Managing busy workflows using fragmented systems can be a headache for both individuals and businesses. Notion aims to combat this problem by enabling users to work from one central hub, customizing their workflows to suit their exact needs. This includes managing files, scheduling tasks, saving documents, writing to-do-lists, and setting reminders.