Customer Support Specialist, Beyond
French Speaking
Rental revenue management
Open for applications
Rental revenue management
201-500 employees
Open for applications
201-500 employees
Company mission
To deliver a best-in-class revenue management solution for short-term rental owners and managers as it offers the tools they need to get, grow and keep revenue.
Role
Who you are
- Strive to reinforce our expertise, professionalism, and thoughtfulness in each interaction with customers and partners
- Have a natural curiosity and desire to find the root cause of a problem
- Like working with numbers and can use your strong interpersonal skills to communicate clearly and effectively with clients
- Be comfortable fielding inquiries from enterprise-level customers and handling integration-related question
- Be interested in personal and professional growth. The role will provide cross-functional business exposure and experience with the day-to-day operations of startup life, with the potential to grow in multiple areas of the company including Customer Success, Integration Support, Product, etc
- 1+ years of experience working in Customer Support or Service
- Fluent in French and English
- Willing and able to work a hybrid role based in Barcelona
- A passion for outstanding customer support and the role it plays in making the larger team successful
- Strong communication skill and experience communicating difficult, technical concepts with customers in a professional and thoughtful way
- An empathetic approach with the ability to understand customer pain points and genuine desire to help our customers resolve issues
- A drive to identify creative ways to improve the customer experience and don’t hesitate to suggest new, out-of-the-box ideas
- The desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help
- Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
- Ability to handle working in a fast-paced work environment
- Experience working with software or the ability to learn a wide variety of tools
What the job involves
- Providing thoughtful, empathetic, and personalized email and chat communication to Beyond users
- Acting as the first point of contact for all technical support questions for our largest customers
- Responding to technical inquiries efficiently and concisely, while following the appropriate escalation process to ensure customers' needs are met in a timely manner
- Documenting learnings to assist troubleshooting efforts of other team members
- Troubleshooting integration-related questions and inquiries
- Managing the requests/questions of our clients in a timely manner adhering to SLA policies
- Proactively create expert customer content (e.g. support center articles, videos, webinars) to guide our customers
- Further developing customer support processes as our customer base continues to grow
- Providing live support over Zoom
- Assisting our team translate Beyond content into French
- Owning performance to goal on customer satisfaction metrics (CSAT, SLA) and suggest ways to drive improvements in our metrics
Our take
The demand for a short-term rental property depends on a wide range of real-time events, but this is often not considered when they are priced. Long-term analytics will often have an effect on prices based on annual events such as music festivals, but real-time events are rarely considered.
Beyond facilitates dynamic pricing solutions by finding the highest price customers are willing to pay for a short-term property rental. The startup achieves this through algorithmically analyzing real-time data such as customer information, current events and feedback to decide on a valuation.
The startup has supported thousands of property owners and 340,000 listings to date, holding a current focus on dynamic pricing for short-term renters on services such as Airbnb, Vrbo and Booking.com.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2019
$42.5m
SERIES A
Aug 2016
$2m
EARLY VC
Total funding: $46m
Company benefits
- Unlimited paid time off
- Global collaboration
- Equity options
- Paid parental leave
- Home office equipment purchasing
- US: 4% 401K match
- Private Health Insurance Plans
- Flexible work options
- Accessible senior leadership
- Professional development budget
- International travel opportunity
Company HQ
The East Cut, San Francisco, CA
Leadership
David Kelso
(Co-Founder & CTO)A former YC founder, Ember.js contributor, and experienced developer. They have built & maintained products used by millions of customers daily.
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