Customer Support Specialist, Beyond

French Speaking

Salary not provided

Zoom

Junior and Mid level

Barcelona

Provides short-term rental managers and owners the tools they need to get, grow, and keep revenue

Open for applications

Provides short-term rental managers and owners the tools they need to get, grow, and keep revenue

101-200 employees

B2CHospitalityB2BTravelBig dataRentingSaaS

Open for applications

Salary not provided

Zoom

Junior and Mid level

Barcelona

101-200 employees

B2CHospitalityB2BTravelBig dataRentingSaaS

Company mission

To deliver a best-in-class revenue management solution for short-term rental owners and managers as it offers the tools they need to grow their listings, grow the value of each booking, and grow the profit margins of their business.

Job

Company

Role

Who you are

Strive to reinforce our expertise, professionalism, and thoughtfulness in each interaction with customers and partners
Have a natural curiosity and desire to find the root cause of a problem
Like working with numbers and can use your strong interpersonal skills to communicate clearly and effectively with clients
Be comfortable fielding inquiries from enterprise-level customers and handling integration-related question
Be interested in personal and professional growth. The role will provide cross-functional business exposure and experience with the day-to-day operations of startup life, with the potential to grow in multiple areas of the company including Customer Success, Integration Support, Product, etc
1+ years of experience working in Customer Support or Service
Fluent in French and English
Willing and able to work a hybrid role based in Barcelona
A passion for outstanding customer support and the role it plays in making the larger team successful
Strong communication skill and experience communicating difficult, technical concepts with customers in a professional and thoughtful way
An empathetic approach with the ability to understand customer pain points and genuine desire to help our customers resolve issues
A drive to identify creative ways to improve the customer experience and don’t hesitate to suggest new, out-of-the-box ideas
The desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help
Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
Ability to handle working in a fast-paced work environment
Experience working with software or the ability to learn a wide variety of tools

What the job involves

Providing thoughtful, empathetic, and personalized email and chat communication to Beyond users
Acting as the first point of contact for all technical support questions for our largest customers
Responding to technical inquiries efficiently and concisely, while following the appropriate escalation process to ensure customers' needs are met in a timely manner
Documenting learnings to assist troubleshooting efforts of other team members
Troubleshooting integration-related questions and inquiries
Managing the requests/questions of our clients in a timely manner adhering to SLA policies
Proactively create expert customer content (e.g. support center articles, videos, webinars) to guide our customers
Further developing customer support processes as our customer base continues to grow
Providing live support over Zoom
Assisting our team translate Beyond content into French
Owning performance to goal on customer satisfaction metrics (CSAT, SLA) and suggest ways to drive improvements in our metrics

Our take

The demand for a short-term rental property depends on a wide range of real-time events, but this is often not considered when they are priced. Long-term analytics will often have an effect on prices based on annual events such as music festivals, but real-time events are rarely considered.

Beyond facilitates dynamic pricing solutions by finding the highest price customers are willing to pay for a short-term property rental. The startup achieves this through algorithmically analyzing real-time data such as customer information, current events and feedback to decide on a valuation.

The startup has supported thousands of property owners and 340,000 listings to date, holding a current focus on dynamic pricing for short-term renters on services such as Airbnb, Vrbo and Booking.com.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% female employees

9% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 3 rounds)

Sep 2019

$42.5m

SERIES A

Aug 2016

$2m

EARLY VC

Total funding: $46m

Company benefits

Unlimited paid time off
Global collaboration
Equity options
Paid parental leave
Home office equipment purchasing
US: 4% 401K match
Private Health Insurance Plans
Flexible work options
Accessible senior leadership
Professional development budget
International travel opportunity

Company HQ

The East Cut, San Francisco, CA

Leadership

Julie Brinkman

(CEO)

Salary benchmarks

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