Customer Success Manager, David Energy
$110-135k
+ Equity
Smart electricity for home & business
Posted today
Smart electricity for home & business
21-100 employees
Posted today
$110-135k
+ Equity
21-100 employees
Company mission
To create a power grid that runs on 100% clean energy.
Role
Who you are
- Proven Customer Success operator with 4+ years in CS or a client-facing B2B role, and a track record of driving measurable results and deepening customer relationships
- Exceptional communicator and storyteller who can translate data into clear, compelling narratives for a wide range of stakeholders
- Relationship-driven and customer-obsessed, with the ability to engage diverse personas, build trust quickly, and align to customer goals with empathy
- Highly organized project manager who can manage a high volume of accounts, juggle competing priorities, and drive execution across multiple stakeholders
- Builder mindset, comfortable in ambiguity and energized by creating, refining, and scaling processes alongside a growing revenue org
- Growth-oriented team player who takes ownership, leans in and collaborates effectively to serve the wider goals of the organization
- Intellectually curious and motivated to learn the energy space quickly, with excitement for contributing to a mission-driven, high-impact industry
What the job involves
- We’re looking for a Customer Success Manager to own and scale relationships across a rapidly growing portfolio of customers as we build a new kind of energy company from the ground up
- You will manage a high volume of SMB and Mid-Market customers while operating with a strategic, ownership-driven mindset—balancing execution at scale with the ability to drive meaningful outcomes for each account
- This is not a traditional "maintenance" CSM position
- Instead, you will serve as a Trusted Energy Advisor, with direct responsibility for ensuring customers achieve measurable savings, fully grasp the value we provide, and view David Energy as their long-term, energy partner
- This role is critical to delivering on our “Beat the Utility” promise and laying the foundation for long-term retention and expansion
- You’ll play a key role in turning early customer wins into repeatable success, helping define how Customer Success operates as we scale to hundreds—and eventually thousands—of locations
- You’ll operate at the intersection of customer strategy, operations, and product—partnering closely with Sales, Fulfillment, and Product to ensure a seamless customer experience
- As a trusted advisor, you’ll not only manage relationships, but also translate complex energy data into clear, actionable insights that drive customer decisions
- If you’re excited to own outcomes, build processes from the ground up, and have a direct impact on how businesses consume energy, this role offers a unique opportunity to shape both the customer experience and the future of the grid
- Own a portfolio of customers, driving onboarding, deployment, and ongoing account management
- Build deep, trust-based relationships with stakeholders across multiple levels and personas
- Translate data into clear, compelling narratives that demonstrate value and drive decision-making
- Manage multiple concurrent customer deployments, timelines, and internal/external stakeholders
- Identify and eliminate inefficiencies across onboarding, deployment and account management workflows
- Partner cross-functionally (Sales, Operations, Product) to ensure seamless handoffs and execution
- Proactively identify risks, solve problems, and drive issues to resolution independently
- Identify customer experience risks (e.g., churn) or opportunities (e.g., expansion) within the customer base, and collaborate with sales to drive retention and expansion
- Actively shape and evolve our Customer Success strategy as we scale
- ---What Success Looks Like---
- Customers consistently realize and understand the value of our “Beat the Utility” product
- Seamless onboarding and deployment across a high volume of locations
- Strong retention and expansion across your portfolio
- Clear, data-driven written and verbal communication that builds trust with customers and internal teams
- Tangible improvements to CS processes and cross-functional workflows as we scale
Our take
David Energy is an electricity provider focused on clean energy for residential and commercial customers. It integrates smart devices like EVs, batteries and thermostats to optimize energy use, reduce costs, and reward conservation, making energy more efficient and environmentally friendly.
Founded in 2019, David offers energy management for businesses as well as services for homeowners with smart energy systems. By leveraging existing assets, the company helps stabilise the grid while maximising renewable energy use.
Recently, the company raised substantial funding to expand its operations and scale its services. Supporting its mission to decarbonise the grid and make clean energy accessible 24/7, and ultimately, positioning the company to become a leader in the clean energy transition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2024
$23m
EARLY VC
Mar 2022
$20.5m
SERIES A
Total funding: $49.1m
Company benefits
- Group medical and dental insurance
- Flexible vacation/PTO policy
- 401k
Company HQ
Civic Center, New York, NY
Leadership
James McGinniss
(Co-Founder & CEO)Alongside David Energy, they are a Co-Organizer at DER Task Force. Previously Founded Texas Guadaloop where they served as the Team Lead. They also worked as an Engineer at Alba Energy.
Brian Maxwell
(Co-Founder & Board Member)Founder and CEO of Green Hydrogen International. They are also the Founder and Managing Partner at EastEdge Energy and NowSolar. Previously they worked as an Energy Policy Researcher at Cato Institute.
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