IT Support Engineer, Sports Interactive
Office located in Stratford, London
Sports management simulation games
Job no longer available
Sports management simulation games
201-500 employees
Job no longer available
Office located in Stratford, London
201-500 employees
Company mission
Sports Interactive's mission is to continue to grow as the world's leading developer of sports management simulation games.
Role
Who you are
- 3+ years' experience working in an IT Support Role
- A logical approach to solving incidents and a desire to resolve issues as quickly as possible
- Self-motivated and gains satisfaction from providing excellent customer service
- Enthusiasm for new/latest hardware technology and components
- Strong MacOS and Windows OS expertise, including Device Management solutions (Jamf, Intune, ManageEngine Endpoint Central)
- User administration in Active Directory, EntraID, Azure and O365
- Administration of, troubleshooting, and resolving issues in the Microsoft 365 Suite of Applications – Outlook, Teams, OneDrive, SharePoint and Office
- Atlassian products; Jira and Confluence
- Network principles EG topology, protocols, addressing, DHCP, DNS, security (firewalls, VPNs), and bandwidth
- A strong willingness to learn and the ability to work well within a team, under pressure and to prioritise tasks based on a variety of factors
Desirable
- Administration of, and supporting users of source control software, e.g. Perforce Helix Core and Git
- SaaS platforms such as Miro, Figma, Loom, Airtable
- Scripting/Automation/Orchestration
- VMWare
- Microsoft Azure
- Linux
- CI/CD tools, e.g. TeamCity
- Knowledge of ITIL practices and principles
What the job involves
- We are seeking a bright, enthusiastic, and hardworking IT Support Engineer who has a genuine passion for technology and hardware, along with aspirations to lead a Service Desk team in the future
- You will be supporting a studio with over 300 employees and will need experience in resolving end-user computing issues
- The role is studio-based, but you will also provide support and solutions to users working from home across the UK and globally
- You will have the opportunity to work with the latest technologies and participate in the implementation of new systems and processes that enhance team efficiency
- Additionally, you will be responsible for delivering mini projects as outlined in the IT Strategic roadmap
- You will collaborate closely with a highly skilled Engineering team
- This is a fantastic opportunity to contribute to a high-performing and customer-focused IT team
- Provide on-site and remote technical support for 2nd line hardware, software and network issues and requests
- Support and advise the Junior Service Desk team members in troubleshooting incidents and requests, administration, maintenance of devices, and user applications
- Prioritise and manage IT requests and incidents made to Sports Interactive IT Service Desk system
- Liaise with vendor support teams on troubleshooting hardware and applications that are out of the scope of the IT Services team
- Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, and accounts are working on the first day
- Assist in the offboarding process of leavers, ensuring that all hardware is returned, and accounts and licenses are revoke
- Ensure accuracy of hardware asset inventories and that all desktops and laptops OS are patched to the appropriate levels, reporting on progress monthly
- Undertake small to medium-sized IT Projects that contribute to the efficiency of the IT Team and add value to the studio
- Create and maintain accurate IT documentation
- Provide a high level of customer service, managing the studio teams' expectations and communications throughout the lifecycle of each ticket
- Assist in setting up IT/AV equipment for studio live events
- Reporting into: IT Services Manager
Salary benchmarks
Our take
Sports and video games have long had an association with each other, with the FIFA franchise and NBA Jam just two of the many very popular series playable on home consoles from the early 90s onwards. But for many hardcore fans, the managerial aspect of the sport is more appealing. Football Manager, Sports Interactive's flagship title, leverages real-life sports data to simulate the managerial experience and allow gamers to lead their favourite clubs.
This immensely popular franchise, distributed by SEGA among others, has rapidly gained in popularity and even outcompeted FIFA Manager, the franchise's managerial offering. With annual improvements to its simulation's accuracy and graphics, Football Manager is now considered to be head and shoulders above any competition.
Sports Interactive is focusing on further developing its properties, including its newer and similarly well-received NHL Eastside Hockey Manager, forming partnerships with clubs and sponsors to allow real-life players and branding to appear in-game. At the top of its game, Sports Interactive will continue innovating upon the genre, with 2026 FIFA World Cup tie-ins keeping it at the top of its game.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Healthcare - Private health care (including Dental) provided for every permanent team member
- Flexible Working - As long as you do your bit, we're happy
- Holidays - 25 days of paid holiday every year, so take that trip of a lifetime
- Social Events - Our Social Club organise regular events including an annual family day, office football tournaments and after work activities that every team member can get involved in
- Gym Membership - Want to keep yourself fit while working here? We help provide gym membership for a number of local gyms
Company HQ
Hackney Wick, London, UK
Leadership
Miles Jacobson
(Studio Director)Governor of East London Arts and Music since 2019. Industry Ambassador and Member of the Entertainment Fundraising Committee for War Child UK since 2006.
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