Product Manager, Phorest
Phorest Pay
More information about location
Salon management solution
Job no longer available
Salon management solution
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- 3+ years of Product Management experience
- 3+ years experience in FinTech payments with experience in eCommerce checkout and POS
- The ability to independently manage senior stakeholders, involving and informing them in a way that ensures support and builds trust
- Clear communication skills which promote collaboration and create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience
- Your work will bridge the gap between user-facing applications and the Checkout system, often involving low-level data representations like JSON and XML Familiarity with tools like Postman, Jira and Looker would be an advantage
- Ability to lead cross functional teams to deliver business outcomes
- You use company and industry qualitative and quantitative data to analyze, validate and prioritize opportunities and recommendations
- Expertise in assessing the level of risk vs. reward when making product recommendations and decisions. You can make recommendations and understand how best to test or validate these assessments
- Experience setting and tracking key metrics/outcomes for the commercial success of your product
- A can do attitude with a growth mindset and eagerness to learn
- The ability to thrive in an ambiguous environment with a high degree of autonomy
- Be obsessed with usage data and how to find the points to improve
- Prior supplier / vendor selection and relationship management experience is a plus
- Having worked in the hair and beauty industry, consumer products or mobile products is a plus
What the job involves
- As the Product Manager for our Checkout system, you will be at the intersection of digital and physical sales, orchestrating the development of a unified, user-friendly checkout experience for our integrated point-of-sale, online booking and eCommerce products
- In this role, you will analyse, document and own the intricacies of our Checkout solution and be the driving force behind a multifaceted product that touches upon every aspect of the transaction journey - including product sales, tax handling, payments, receipt generation, sales management, accounting integration, and region-specific third-party connections
- Develop a thorough understanding of the Phorest company vision and strategic imperatives, commercial KPIs and how your pillar’s products impact these. Become a master user of the product and an expert on pay related features and use cases
- Be a thought partner for your Product and Engineering peers, helping to improve the teams’ processes and joint prioritisation alignment
- Contribute to and refine the Pay strategic product roadmap, in collaboration with your Lead, for Phorest across all regions (USA, CAN, UK, IE, AUS, DACH, FI and UAE)
- Engage teams and stakeholders with compelling opportunities and product vision, sharing details needed to understand value, impact and strategic fit
- Be recognized as an evangelist for your products, inspire others, generating momentum behind the product vision, strategy, gaining alignment and building trust
- Actively meet with clients, stay current on trends and understand the needs of our clients and how salons work
- Be the voice of the salon owner and their clients to drive the creation of the ideal client experience on behalf of salons
- Provide easy-to-understand proposals or breakdowns of multi-faceted problems to connect proposed work to clients’ problems or business opportunities
- Work with our Pay Commercial and Pay Ops teams to deliver a great payments experience for our clients
- While this role does not have director line management responsibilities, opportunities to mentor and help grow more junior members of the product team exist
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$23.1m
GROWTH EQUITY VC
Total funding: $36.6m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
Salary benchmarks
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