Customer Success Manager, Beyond
Native Spanish Speaking
Plus stock options
Revenue management platform for short-term rentals
Open for applications
Revenue management platform for short-term rentals
201-500 employees
Open for applications
Plus stock options
201-500 employees
Company mission
To deliver a best-in-class revenue management solution for short-term rental owners and managers as it offers the tools they need to grow their listings, grow the value of each booking, and grow the profit margins of their business.
Role
Who you are
- Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!
- So what kind of person are we looking for in this role? The person who will be successful in this role will be:
- Curious: you are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surface
- Empathetic: you are able to understand customer pain points and genuine desire to help our customers resolve issues
- People and Customer-Centric: you enjoy working with people and are driven to provide an excellent customer experience. You pride yourself on going above and beyond for teammates and customers
- Creative: you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box idea
- 1 to a maximum of 2 years of relevant experience in Customer Success Manager/Account Management
- Native Spanish, full proficiency in English
- Experience communicating difficult, technical concepts with customers in a professional and thoughtful way
- Experience in balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
- Ability to handle working in a fast-paced work environment
- Experience working with software (Saas exposure)
What the job involves
- Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world
- We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort
- Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours
- It's with that in mind that Beyond is looking to add a Customer Success Manager to our growing team
- Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy
- This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise and build something new!
- You’ll develop & implement new processes, drive the results of the initiative, and serve as a go-to resource for other team members
- Providing all post-sale customer support during the customer lifecycle from implementation to renewal
- Acting as the first point of contact for all SMB clients' journey with Beyond
- Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue. Performing regular check-ins with key stakeholders to ensure customer goals are being met
- Proactively managing relationships with accounts to maintain overall customer health
- Monitoring and reporting on the health and risk of accounts
- Securing annual subscription renewals
- Responding to requests for support in a timely manner
- Documenting learnings to assist troubleshooting efforts of other team members
- Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
- Contributing to the development of customer support processes as our customer base continues to grow
Application process
- Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Meet with our Manager of Customer Experience, EMEA for a deeper dive video conversation
- Complete an assignment relevant to the role and meet with a few additional members of the Customer Experience team
- Have a final interview with a member of our Executive team
Our take
The demand for a short-term rental property depends on a wide range of real-time events, but this is often not considered when they are priced. Long-term analytics will often have an effect on prices based on annual events such as music festivals, but real-time events are rarely considered.
Beyond facilitates dynamic pricing solutions by finding the highest price customers are willing to pay for a short-term property rental. The startup achieves this through algorithmically analyzing real-time data such as customer information, current events and feedback to decide on a valuation.
The startup has supported thousands of property owners to optimize their listings across sites such as Airbnb, Vrbo and Booking.com. A 2025 partnership with Booking.com has seen Beyond broaden its reach to bring dynamic pricing to more property owners and managers across the globe.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2019
$42.5m
SERIES A
Aug 2016
$2m
EARLY VC
Total funding: $46m
Company benefits
- Unlimited paid time off
- Global collaboration
- Equity options
- Paid parental leave
- Home office equipment purchasing
- Private Health Insurance Plans
- Flexible work options
- Accessible senior leadership
- Professional development budget
- International travel opportunity
Company HQ
The East Cut, San Francisco, CA
Leadership
Julie Brinkman
(CEO)Joined the company as COO in 2020, becoming CEO a year later. Previously COO at Hireology, Regional VP of Sales at Groupon and Manager at Deloitte.
Salary benchmarks
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