Enterprise Growth Lead, Gorgias
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Enterprise Growth Specialist: Proven success in targeting and acquiring enterprise accounts, ideally in SaaS or B2B environments
- E-Commerce Expertise: Deep knowledge of the e-commerce landscape, with experience engaging large e-commerce brands
- Ownership and Growth Mindset: Driven to own ambitious targets, tackle challenges head-on, and continuously seek feedback for improvement
- Strategic and Data-Driven: Skilled in designing strategies and using data (SQL) to monitor performance and solve complex problems
- Collaborative Communicator: Strong ability to work cross-functionally and influence stakeholders to align on and achieve shared goals
What the job involves
- We’ve built a dedicated enterprise tribe and are hiring an Enterprise Growth Lead to drive this effort
- You’ll own marketing execution, collaborate with sales and partnerships, and be directly accountable for pipeline and ARR growth from this 600-brand segment
- Develop and Execute Enterprise Strategies: Craft and implement comprehensive growth strategies to engage and acquire large-scale e-commerce enterprises
- Lead Cross-Functional Initiatives: Collaborate with sales, marketing and partnership to ensure alignment, drive enterprise customer acquisition and implement creative ABM campaigns (e.g., VIP experiences, “surprise & delight” campaigns, or 1events like sports games or exclusive dinners)
- Run Growth Experiments: Design and execute high-impact, unconventional experiments to open doors with enterprise prospects (e.g., create personalized “state of your CX” audit , sending bespoke physical mailers to execs, customer reference check, launching competitor "pain-point" ad campaigns targeting decision-makers.)
- Report and Measure Performance: Track KPIs and provide regular reports to senior leadership — whether through SQL queries or manual QA, offering insights and recommendations for continuous improvement
- At Gorgias, the Demand Generation team is the tip of the spear of revenue generation
- The team itself is composed of two main squads:
- Marketing Intelligence is responsible for growth experiments ideation, campaign management, data analysis, and copy creation. You’ll work with Rory Conroy
- Marketing Operations is responsible for implementing, scaling, and maintaining automated acquisition systems, and turning your craziest ideas into a reality. including data extraction and transformation. You’ll work with Growth Engineer such as Guillaume Aubert, Victor Barre, Axel Ruiz and Data Analyst such as Gonçalo Jardim
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
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