Vice President of Customer Success, Rad AI
$160-220k
+ Offers Equity
AI systems for radiologists
Be an early applicant
AI systems for radiologists
101-200 employees
Be an early applicant
$160-220k
+ Offers Equity
101-200 employees
Company mission
Rad AI's mission is to empower radiologists with AI — saving radiologists time, reducing burnout, and helping to improve the quality of patient care.
Role
Who you are
- We are seeking an experienced and dynamic Vice President of Customer Success to lead and scale a high-impact customer success organization
- The ideal candidate has a proven track record of building and growing world-class customer success teams within high growth healthcare AI and SaaS companies
- 10+ years of experience in customer success, account management, or related functions within a healthcare SaaS or technology company
- Proven leadership in scaling customer success teams in high-growth environments, with deep experience building and optimizing customer success playbooks, operating frameworks, and automation tools to scale a rapidly expanding organization
- Demonstrated ability to build and manage CXO-level relationships within large healthcare organizations while also driving engagement at the frontline provider level
- Strong leadership skills with a history of mentoring and developing senior-level customer success leaders
- Experience designing and implementing scalable processes and customer engagement strategies
- Strong commercial orientation with a proven track record of driving multi-product cross-sell and expansion strategies, maximizing customer lifetime value and revenue growth
- Strong understanding applications of AI in healthcare and the ability to articulate technical concepts to non-technical stakeholders
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal executives
- Data-driven mindset with experience using customer success metrics to drive decision-making
What the job involves
- This is a high-visibility role at the forefront of generative AI-driven healthcare innovation
- This role will be responsible for developing a strategic vision for customer success, designing a scalable operating system to drive engagement and retention, fostering cross-functional collaboration to maximize customer value, and turning customers into enthusiastic advocates
- Leadership & Team Building: Build, scale and lead a high-performing customer success team. Develop future leaders, foster a culture of excellence, and provide strategic direction to elevate an already strong team
- Customer Success Strategy: Design and execute a best-in-class customer success strategy that drives customer engagement, retention, and expansion while aligning with company’s rapid growth and objectives
- Operational Excellence: Establish scalable, data-driven operating system for managing customer success, ensuring seamless onboarding, proactive engagement, risk mitigation, and renewal strategies, to maximize customer engagement and growth
- Customer Advocacy & Expansion: Foster deep, trusted customer relationships across all customer levels - from CXOs to frontline physicians - to drive adoption, loyalty, and expansion
- Cross-Functional Collaboration: Partner closely with sales, product, implementations, and marketing to create a seamless customer experience, advocating for customer needs and translating insights into product innovation and business growth
- Performance & Metrics: Define, track, and optimize key customer success metrics, including Net Promoter Score (NPS), adoption, retention, expansion revenue, and customer health metrics, providing data-driven insights to the executive team
Our take
Burnout seems to be reaching unprecedented and unsustainable levels amongst physicians, and radiologists are one of the most heavily impacted groups. A number of surveys have show that around 50% of them suffer from high workloads, which are exacerbated by outdated software and laborious work processes.
Rad AI, which was co-founded by the youngest radiologist in US history, is making serious inroads in alleviating these issues with AI. Its two main products are designed to save time; one by automatically generating impressions from dictated findings, and the other through automating patient follow-ups.
The company has been adding updates to its reporting software and is on a rapid growth trajectory, landing a number of respected radiology practices as customers and claiming industry awards. It has also secured major investment towards sustaining this momentum moving forwards, as more practices turn to AI to positively impact their patient care.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2025
$60m
SERIES C
May 2024
$50m
SERIES B
Total funding: $139m
Company benefits
- 100% health, dental, & vision
- Flexible PTO
- WFH stipend
- 401k plan
- Stock options
- Socials & off-sites
Company values
- Think Like an Owner
- Built on Trust
- Always Learning
- User First
- Truly Open
- Fully Engaged
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Doktor Gurson
(Co-founder & CEO)Co-founded and was CEO of portable smartphone charger startup Doblet (acquired by Alturki Holding). Has also founded a number of website hosting and migration companies. Is an Advisor to GoLinks, and BillionToOne.
Dr. Jeff Chang
(Co-founder)Youngest radiologist and second youngest doctor in US history, ER Radiologist at Greensboro Radiology. Was Co-founding CTO of Doblet. Has been an Advisor to medical device company Ikigai as well as a number of other startups.
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