Account Manager, Beyonk
£35-45k
2 days a week in office
All-in-one event ticketing system
Job no longer available
All-in-one event ticketing system
21-100 employees
Job no longer available
£35-45k
2 days a week in office
21-100 employees
Company mission
To deliver the leading technology platform for attractions that empowers businesses with modern, intuitive, and visitor-focused technology to make it effortless to experience.
Role
Who you are
- This role suits someone who has worked with mission-critical SaaS for SMB customers, where the main point of contact is often a business owner or operator, not a technical team
- SaaS experience serving SMB customers
- Comfort working with non-technical decision-makers
- Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries
- Experience owning renewals and upsell conversations
- Confidence balancing customer advocacy with commercial responsibility
- You’ll do well here if you’re calm under pressure, clear in your communication, and comfortable switching between hands-on problem-solving and commercial conversations
What the job involves
- As an Account Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business
- This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy
- You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value
- Own a portfolio of customers post-sale, acting as their main point of contact
- Lead onboarding and early adoption, helping customers set up for success
- Proactively manage renewals, retention, and upsell opportunities
- Translate customer goals into clear recommendations that drive revenue and results
- Spend ~25% of your time handling customer support tickets and chats (more initially)
- Troubleshoot issues, guide best practice, and feed insights back into the wider team
- Run structured check-ins, especially ahead of peak trading periods
- Spot risk early and take ownership of resolution
- Practical details:
- Hybrid role: able to attend our London office twice a week
- Around 25% of time spent on support (higher initially during onboarding)
- Occasional evening or weekend work during peak periods (compensated)
- Comfortable managing your own time, priorities, and customer portfolio
Salary benchmarks
Our take
The global experiences sector within the tourism industry is a vast market, estimated to be valued at over $150 billion. However, this sector has suffered from a severe lack of data accessibility standards, resulting in a highly fragmented and inefficient system. Beyonk steps in as a solution, offering an all-on-one ticketing and marketing platform that simplifies and enhances the experience booking process, consequently boosting business sales.
Beyonk's innovative system allows businesses to streamline administrative tasks, while also attracting a larger customer base and optimising booking processes. In its pursuit of becoming the largest experience booking platform in the UK, the company has acquired BookingHound and is actively working towards obtaining Certified B Corporation status.
Supported by prominent individual and venture capital investors with deep roots in the travel, sports, and software industries, Beyonk has forged strategic partnerships with major players in the travel and tourism sector, including GWR, National Parks UK, and Go New Forest. Through ongoing development, expansion initiatives, and strategic acquisitions, Beyonk is strategically positioned for sustained growth, poised to ascent to a prominent position as a leading experience booking platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2023
$5.8m
EARLY VC
Apr 2022
$0.9m
SEED
Total funding: $10.2m
Company HQ
Elephant and Castle, London, UK
Leadership
Oscar White
(CEO)Former Director of Hvit, Strategist at Accenture, as well as a Marketing Strategist at both Burst Marketing and Ammirati.
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