Implementation Associate, Courier Health
$95-120k
+ Equity + performance-based variable compensation
Patient engagement platform
Be an early applicant
Patient engagement platform
21-100 employees
Be an early applicant
$95-120k
+ Equity + performance-based variable compensation
21-100 employees
Company mission
To solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
Role
Who you are
- 2–4 years of experience in implementation, technical project management, or client-facing SaaS, ideally in a complex, multi-stakeholder environment
- A track record of confirming progress, not just chasing it; you know what done actually looks like
- Comfortable presenting to and managing senior client stakeholders
- Strong written communication — your updates, recaps, and trackers are clear, structured, and trusted
- Technical aptitude: you're not an engineer, but you can understand data models, system configurations, and how platforms work under the hood
- Experience navigating and holding delivery boundaries. You know how to say no in a way that preserves the relationship and centers the success of the project
- Healthcare, life sciences, or specialty pharma experience is a plus; genuine curiosity about the space is a must
- Proficiency with project management tools and JIRA; experience with Smartsheet, Notion, or similar platforms is a bonus
What the job involves
- You will own the execution of enterprise pharmaceutical client implementations end-to-end
- To ensure successful project delivery, you will hold internal and external stakeholders accountable, protect scope with conviction, and project confidence to client teams even when things are hard
- You will join a high-performing Client Solutions team with a strong track record and a clear standard of excellence
- We do meaningful work supporting patients with rare and serious diseases, in a collaborative environment where strong operators are recognized and given room to grow
- Own day-to-day project management across multiple concurrent enterprise implementations, from kickoff through go-live and post-live stabilization
- Confirm progress with internal teams (Customer Engineers, Product, Client Engagement) directly: verify true status, dig in to understand true progress, surface blockers early, and escalate when needed
- Lead client-facing meetings, send clear and structured updates, and build trusted relationships with platform champions and executive stakeholders
- Recognize dependencies, flag deviations early, and drive forward creative solutions when the path forward isn’t obvious. Provide pushback in a way that preserves the relationship and keeps the project on track
- Develop hands-on expertise in the Courier Health platform — configuring workflows, profiles, and custom attributes, and partnering with Customer Engineers on data mapping and technical specs
- Document implementation decisions, configurations, and requirements thoroughly, and contribute to internal playbooks and templates that make the whole team better
Our take
With speciality medicines now encompassing 93% of pharmaceutical companies’ drug approval and R&D pipelines, large biopharma companies struggle with the tech infrastructure to coordinate with stakeholders and customers. Courier Health alleviates this burden with its patient-based CRM platform, purpose-built for the biopharma industry.
Courier Health’s CRM platform helps companies coordinate with access, patient services and marketing teams through centralised management, data analytics and automated workflows. It ultimately acts as a way to merge all patient touchpoints into a centralised record system.
As one of the only custom-built patient-based CRM platforms on the market at present, Courier Health differs from custom-built software that can become expensive and unwieldy. Its Series A funding is being funnelled into product development and hiring across engineering and sales.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2024
$16.5m
SERIES A
Aug 2021
$4m
EARLY VC
Total funding: $20.5m
Company benefits
- Medical, dental, vision
- 401(k) match
- Unlimited PTO
- Paid parental leave
- Employee referral program
- Healthy lifestyle stipend
Company HQ
Civic Center, New York, NY
Leadership
Danny Sigurdson
(Co-Founder & CEO)Previously VP of Sales at ActionIQ, Director of Client Solutions at Applied Predictive Technologies and worked in Strategic Initiatives at Dayforce.
Jimmy Pomponio
(Co-Founder)Previously Head of Patient Services at REGENXBIO Inc, Vanda Pharmaceuticals and Researcher at the Walter Reed Army Institute of Research.
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