Technical Support Engineer, Salesforce

German or Spanish Speaker

Salary not provided

PHP

SQL

HTML

JavaScript

Java

Salesforce

Junior, Mid and Senior level

Dublin

World's leading CRM provider

Job no longer available

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Job no longer available

Salary not provided

PHP

SQL

HTML

JavaScript

Java

Salesforce

Junior, Mid and Senior level

Dublin

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Customer-focused or previous customer-facing experience
Ability to communicate technical concepts clearly and effectively
Ability to optimally prioritize, multi-task, and perform well under pressure
Knows how/when to escalate customer issues as required
Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
Understanding of database concepts and SQL
Excellent written and verbal communication skills
Comfortable interacting with other groups and management - Ability to work with different internal teams (other groups managements)
Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript
Ability to communicate technical concepts clearly and optimally
Resolve customer service issues and strategically manage sophisticated customer service problems
Proficient in German, in addition to English

Desirable

Meaningful experience working in Technical Support
Previous experience with Salesforce/marketing cloud and its technologies
Any official Marketing cloud Certification
Familiarity with Trailhead or a Trailhead Ranger status
CRM proven experience
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
Experience with SQL and API debugging
Meet the monthly goals on important metrics such as CSAT, Efficiency, Open Case Backlog etc

What the job involves

Own the complete end-to-end customer support experience
Provide prompt, detailed analysis of technical challenges and business issues
Deliver great customer support experience to each customer case
Solve technical issues and Integrations, with API/SSJS and Marketing cloud Functionalities
Take ownership of customer issues through to resolution - including solving, internal communication and providing mentorship on recommended standard methodologies
Build and maintain Knowledge Base Articles both for internal and external audiences
Open and continuous collaboration with your team to increase team spirit and team efficiency

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company HQ

Financial District, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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