Customer Experience Manager, BusRight
Plus equity
More information about location
School bus management platform
Be an early applicant
School bus management platform
21-100 employees
Be an early applicant
Plus equity
More information about location
21-100 employees
Company mission
To modernize the nation's largest mass transit system, school buses.
Role
Who you are
- 2–5+ years in Customer Experience, Customer Success, or Support
- Willing and able to travel to the broader continental United States for Customer On-Site visits
- A “glass half full” mindset — you see challenges as opportunities to solve problems creatively
- Highly organized and detail-oriented — you don’t let things slip through the cracks
- A strong writer and genuine communicator — approachable, personable, and confident
- Comfortable getting hands-on, learning new systems, and figuring things out in real time
- Naturally curious and energized by building authentic relationships
- Resourceful in independent problem-solving while collaborative with the team
- B2B SaaS experience preferred; education or public sector experience is a plus
What the job involves
- We’re hiring a Customer Experience Manager (CXM) to join BusRight — a fast-growing transportation tech company backed by investors from Uber, SpaceX, and Notion — to help scale magical customer experiences
- The core responsibility of this role is to maximize usage of our amazing product
- As a CXM, you’ll serve as the BusRight “Concierge” — the trusted partner for your customers from onboarding through long-term growth
- You’ll build real relationships with School Transportation Directors, Routers, Drivers, and Superintendents
- Some days that means running executive reviews. Other days it means troubleshooting a tablet shoulder-to-shoulder or celebrating a district milestone with a handwritten note
- You’ll own onboarding and implementation, drive adoption across entire transportation teams, advocate for customer feedback internally, and help us build scalable systems as we grow
- In some cases, you may partner with a Customer Experience Associate (CXA), guiding priorities and ensuring every customer interaction feels thoughtful, responsive, and human
- Spend at least 4 hours per day on the phone with customers in trainings, onboardings, support intake, and just sharing a laugh with transportation directors around the country
- Own customer onboarding and implementation, managing multiple projects simultaneously
- Serve as the primary point of contact and trusted partner for assigned accounts
- Build deep relationships across stakeholder groups — from drivers to superintendents
- Lead product training sessions and drive adoption across entire organizations
- Provide hands-on support via phone and email — from “Why won’t this route save?” to tablet troubleshooting
- Monitor account health, usage, and sentiment to proactively mitigate risk
- Conduct regular check-ins and quarterly account reviews
- Collaborate closely with Product, Engineering, Support, Sales, and Operations to advocate for customer needs
- Translate customer feedback into actionable insights for the broader team
- Maintain clear documentation and follow-through
- When paired with a CXA, provide guidance, delegation, and mentorship to ensure high-quality execution
- What Success Looks Like:
- Every customer in your portfolio uses at least 75% of licensed product features and usage patterns align to what it takes to make customers successful
- Customers trust you as their go-to partner
- Onboarding feels structured, smooth, and confidence-building
- Issues are handled transparently and proactively
- Risks are identified early — not after renewal season
- Internal teams see you as thoughtful, reliable, and solutions-oriented
- Customers feel like they have a real human in their corner
Our take
In the US, there is a growing student transportation crisis from school bus driver shortages, intricate route planning, and increasing demands from parents and caregivers for better communication and safety. With an estimated 480,000 buses carrying over 26M students daily, and an annual expenditure of nearly $30 billion, the challenges facing the sector are substantial.
To tackle these issues, BusRight leverages proprietary technology including routing software, real-time GPS, dynamic driver navigation, and a bus-tracking app for parents. The platform simplifies route management for school administrators and drivers while offering parents peace of mind regarding the whereabouts of their children.
BusRight saw a revenue increase of over 700% in 2022, as well as minimal customer churn, reflecting the growing demand for its services. Funding awarded in 2023 allowed it to increase its headcount, accelerate product development, and expand its customer base. It's offering not only streamlines school transportation but also fosters a sense of confidence among caregivers, while allowing school administrators to focus on education rather than transportation logistics, all making it a strong option in the space.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2023
$10.6m
EARLY VC
Mar 2021
$2.5m
SEED
Total funding: $13.2m
Company benefits
- Learning + WFH budget: $500 annual personal learning and work-from-home budget
- Compassionate Leave: 15 days of compassionate leave - care for an ill family member or loved ones lost
- Personal Credit Card: Your BusRight credit card can be used for customer visits, conference travel, and more
- Health Insurance: Comprehensive benefits package which includes medical, dental, vision, life, disability, and more
- PTO: Mandatory 10 days paid time off for you to celebrate birthdays, travel, relax, and reenergize
- Flexible Hours: To support your optimal work-life balance
- Remote First: Design your own work environment: coffee shop, co-working space, and more
Company HQ
Upper West Side, New York, NY
Leadership
Keith Corso
(Co-Founder & CEO)Prior to BusRight they worked as an Investment Manager at IDEA. They also served as a Corporate Manager at Operation Space and as a Venture Director/Scout for Origin and MassMutual Ventures.
Chris Fischer
(Co-Founder & Advisor)Graduated from the University of Pennsylvania with a B.E. in Computer Science. Previously a Software Engineering Intern at NVIDIA, Google, and Robinhood.
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