Staff Site Reliability Engineer, Guidewire

• If you thrive in a fast-paced environment and are passionate about automating processes, improving system reliability, and tackling complex challenges, we want to hear from you
• The ideal candidate embodies the philosophy of "automate everything" and is eager to learn and adapt to new technologies
• Bachelor’s Degree in Computer Science or a related field, or equivalent demonstrable experience in a relevant technical role
• Proficiency in software engineering and automation using Bash, Java, Go, and/or Python, including experience with writing unit tests, integration tests, and automated test frameworks to ensure code quality and reliability
• Strong background in Linux systems engineering and administration
• Extensive experience working with cloud environments (preferably AWS) for engineering and automation, with multi-cloud experience as a plus
• Experience developing and/or supporting microservices architecture in production environments at scale
• Proven expertise in using Infrastructure-as-Code (IaC) tools to automate and manage infrastructure, with experience in technologies like Crossplane, Terraform, or similar
• Hands-on experience with DevOps/GitOps tools for managing CI/CD pipelines and automating deployments, preferably with tools such as Git, GitHub, ArgoCD, FluxCD, and TeamCity for gate promotion and production readiness
• In-depth knowledge of containerization technologies such as Docker, Helm, Kubernetes (EKS), and networking (CNI, Ingress)
• Comprehensive experience with observability tools for logging, metrics, distributed tracing, and performance monitoring, including setting up alerting systems, creating real-time dashboards, and analyzing logs to identify and resolve performance issues
• Exceptional communication skills, capable of clearly articulating technical concepts to diverse audiences, both technical and non-technical
• Passion for mentoring others and fostering a culture of reliability through cross-team collaboration and knowledge sharing
• Ability to build relationships and influence stakeholders at all levels to drive initiatives, foster collaboration and influence without authority
• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
• Strong analytical mind with a penchant for process development and enhancement.A highly positive can-do attitude with desire for being a team player
• Ability to work independently and proactively identify and address challenges while also thriving in collaborative team environments
• Strong work ethic with a focus on follow-through, consistently meeting commitments and delivering quality results
• Ability to read, write, and speak English

Desirable

• We’re searching for people who are as passionate about working together to deliver quality products and support as we are
• Join us and enjoy a career where you can make an impact
• You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.As an Embedded Site Reliability Engineer at Guidewire, you will be a key member of a team dedicated to enhancing the reliability and performance of our cloud-based platform and services
• Collaborating closely with platform engineering and product development teams throughout all phases of the software development lifecycle - from design to deployment and operations - you will build, deploy, and maintain highly available, fault-tolerant systems that efficiently serve our customers
• Your contributions will directly enhance the reliability of Guidewire's cloud platform and customer-facing products, ensuring they meet essential functional and non-functional requirements, including availability, scalability, and observability
• This role emphasizes collaboration, ownership, and accountability, as you serve as a vital link between product development and operations
• You will define and implement Service Level Objectives (SLOs), establish robust monitoring and alerting practices, and mentor peers on all aspects of reliability
• Collaborate with development teams to enhance the reliability and efficiency of the Guidewire Cloud Platform (GWCP) and platform services
• Partner with our platform engineering teams to support the design and implementation of highly available and fault-tolerant systems; from the early stages of development through to deployment and operations. Serve as the primary SRE liaison and reliability consultant within engineering teams
• Actively guide and contribute to service and tool development by writing code, automating processes, and improving reliability, while conducting code reviews to ensure best practices for scalability and maintainability
• Work with teams on infrastructure improvements and system design, optimizing performance and scalability while integrating monitoring and alerting
• Define and implement SLIs, SLOs, and Error Budgets, ensuring systems adhere to agreed-upon reliability standards
• Establish and refine observability, monitoring, and alerting practices to ensure systems are operating as expected
• Ensure services are fully prepared for incident management, leading response efforts and post-incident reviews to identify gaps and drive continuous improvement
• Advocate for "reliability as a feature", embedding best practices into the development process
• Conduct production readiness reviews, focusing on performance, monitoring, and fault tolerance, while collaborating with stakeholders on operability requirements
• Mentor and coach engineers on operational best practices, including capacity planning, disaster recovery, and observability
• Facilitate blameless postmortems, retrospectives, and technical discussions focused on improving system reliability and availability
• Create and standardize best practices for monitoring, alerting, incident response, and operational procedures
• Maintain a centralized repository of operational best practices and documentation, ensuring it is standardized, updated, and accessible for continuous improvement
• Capture and share lessons learned and optimizations to promote continuous learning across engineering teams
• Establish efficient feedback loops between product development and SRE, ensuring ongoing knowledge transfer and regular status updates to SRE groups
• Stay up-to-date with the latest tools, technologies, and trends in SRE, DevOps, and cloud infrastructure to introduce new ideas and practices
• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
• Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings