Senior Associate of Global Partner Support Platform Programs, Wayfair
$83.5-92.5k
More information about location
4+ days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
$83.5-92.5k
More information about location
4+ days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Do you thrive working at the intersection of technology and operations? Are you passionate about leveraging new technology and AI to drive operational excellence and efficiency? If so, join Wayfair’s Global Partner Support (GPS) Platform Programs team as a Senior Associate!
- Bachelor's degree
- 2-3 years of experience in technical project management, consulting, operations, or a similar technology-focused role
- Proven ability to lead cross-functional projects, influence stakeholders, and make data-driven decisions
- Experience collaborating with product management and software development teams to deliver technical solutions
- Familiarity with AI-powered solutions, automation, or digital transformation in a support or operational context. A background in customer service technology is a strong plus
- Excellent written and verbal communication skills
- Ability to work autonomously in a fast-paced environment, managing multiple priorities
- Experience with Atlassian tools (Jira, Confluence) and a background in supplier/vendor management environments are preferred
What the job involves
- Our team is responsible for improving partner support operations for Wayfair’s suppliers, carriers, and customers by driving technology and process enhancements
- This team collaborates closely with product management, engineering, and support teams to implement scalable solutions that enhance the supplier experience
- We execute strategic initiatives that enhance supplier support through new software system capabilities, platform migrations, and AI-powered solutions
- In this role, you will drive high-impact projects that improve support processes for over 20,000+ suppliers worldwide
- You’ll be instrumental in shaping tech-driven enhancements, optimizing automation, and driving digital transformation—ensuring that Wayfair remains an industry leader in supplier support innovation
- Lead Tech Projects: Spearhead large-scale, cross-functional technology projects, including platform migrations and system upgrades, in close collaboration with product, engineering, and operations teams
- Drive Automation & AI Initiatives: Identify and implement AI-driven enhancements and automation opportunities—from sentiment analysis to workflow optimization—to improve efficiency and the partner experience
- Optimize Processes: Analyze support trends and leverage data to refine support workflows, enhance ticketing systems, and improve self-service capabilities
- Manage Strategic Execution: Define project roadmaps, manage milestones, and track KPIs to measure the business impact of your initiatives, ensuring on-time and high-quality delivery
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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