Internal Communications Manager, Abridge

• 5+ years of experience in internal communications and change management, corporate communications, or a related field, with a proven track record of success
• Exceptional writing skills and strong business acumen, with a talent for creating messages that resonate and motivate across different levels of the company and across various communication channels
• Experience in building communication frameworks or playbooks from the ground up, ideally in a high-growth or startup environment
• High emotional intelligence (EQ) and relationship-building skills, with the ability to quickly establish trust, navigate diverse teams, and influence across all levels of the organization
• Experience in change management communication, particularly during periods of growth or organizational transformation
• A proactive mindset, with the ability to anticipate communication needs and address them before they arise

Desirable

• Abridge is growing rapidly across all dimensions—from new hires to new initiatives, and we are hiring our first Internal Communications Manager to help the company stay aligned
• You will shape and execute our internal communications strategy from the ground up and will be responsible for crafting and delivering clear, impactful, and targeted communications across the company
• You will work closely with senior leadership and department heads to ensure that all employees are informed, engaged, and aligned with the company’s strategic priorities
• This is a highly strategic, hands-on role where your communication expertise will directly influence the company’s culture, growth, and ability to scale
• You will report directly to the COO
• Internal Communications Strategy & Execution: You will craft and execute a comprehensive internal communications strategy that ensures all employees are informed, aligned, and engaged
• By developing targeted messaging tailored to different domains, locations, and levels within the organization, you’ll drive clear, consistent communication across a variety of channels
• From company-wide updates to department-specific initiatives, you’ll ensure that all communications are timely, relevant, and resonant with diverse audiences
• You’ll also proactively manage key communication events such as all-hands meetings, town halls, Q&As, and newsletters
• Change Management & Messaging Leadership: As a skilled writer with strong business acumen, you will take ownership of internal messaging during periods of change, ensuring that updates, transitions, and organizational shifts are communicated effectively
• Your ability to craft compelling messages will help foster transparency, trust, and alignment across teams
• You will play a key role in driving smooth change management by anticipating employee concerns, addressing them proactively, and guiding the organization through change with clarity and confidence
• Building Internal Comms Foundations: As the first internal communications hire, you’ll establish the foundational processes and frameworks for internal communication across the company
• This includes creating playbooks, setting up systems to measure communication effectiveness, and ensuring that messaging remains consistent as the company scales
• You will work closely with senior leadership and department heads, using your strong relationship-building skills to align communication strategies with company goals, while also influencing as needed to ensure the messaging and its impact stay on track