Senior Software Engineer, Airbnb
Community Support Engineer
$185-220k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$185-220k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work
- 6+ years industry experience
- Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
- Proficiency in one or more back-end server languages (Java/Kotlin/C++)
- Experience in building and scaling high-quality and high-traffic products (or systems)
- Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
- Ability to evaluate technical approaches and design product solutions to solve real-world problems
- Mentorship to junior developers
What the job involves
- Community Support Platform (CSP) is responsible for the world-class technology, architecture, and solutions that power Airbnb’s global community support operations
- The products and solutions we build support our customers, front line agents, and the operations teams and are a key driver of enabling Airbnb’s core business
- As a member of CSP, you will have an opportunity to impact every person who travels or hosts on Airbnb
- Under CSP, the Agent Routing and Channels team has an opportunity for a Senior Engineer to help lead our initiatives
- The team drives significant improvements to how customer issues are routed to agents, how we track the data, and how we improve the customer support experience
- As Senior Engineer, you will work in a team of talented and diverse software engineers to build solutions that optimize the pairing of customer issues with agents
- You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business
- Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb
- Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
- Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
- Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
- Provide critical input in team roadmap and technical direction
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
Share this job
View 103 more jobs at Airbnb