Senior Manager of Program Management, Amazon
$151.4-204.8k
More information about location
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
$151.4-204.8k
More information about location
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Master's degree, or foreign equivalent degree in Business Administration, Supply Chain Management, Operations Management, Engineering or a related field and 5 years of experience in the job offered or a related occupation in program or product management. In the alternative, employer will accept a Bachelor’s degree or foreign equivalent degree in Business Administration, Supply Chain Management, Operations Management, Engineering or a related field followed by 7 years of progressively responsible post-baccalaureate experience in the job offered or a related occupation in program or product management. Experience must include:
- 5 years of experience in management consulting, operations management, or logistics management
- 5 years of management experience (salaried workforce or program management) in a global supply chain, manufacturing, production/procurement, distribution, logistics or related environment/operations
- 5 years of experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics
- 5 years of cross-functional coordination experience across different business units and experience conducting qualitative/quantitative data analysis to support business decision making and cross functional initiatives
What the job involves
- Analyze demand forecasts and formulate supply plans to meet required capacity and service levels across logistics support operations in Amazon's marketplaces. Adjust business needs across seasonal fluctuations, recruit and train a team of support specialists and launch new markets as Amazon's logistics support operations expand globally
- Design metrics and business intelligence dashboards that allow to track operational performance against planned forecasts for each of Amazon's marketplaces with logistics support operations
- Build and / or configure tools to improve productivity and quality for logistics support operations. These tools encompass software suites for case management, project management, forecast modeling, performance tracking and business intelligence analysis
- Formulate policies and standard operations procedures for critical support operations in all marketplaces where Amazon has logistics operations
- Research and benchmark efficacy of logistics operations, support needs and economic value to devise program strategy
- WW senior stakeholder management across Amazon customer service and logistics teams
- Coordination of tactical execution of devised strategy and expansion plans
- Formulate Quality Assurance standards, implement audit mechanisms with associated requirements such as processes, tools, metric reporting
- Formulate technology and tooling requirements to run support operations globally, create Business Requirement Documents and economic value analysis for new technology investment
- Manage direct reports including Sr. Program Managers, Quality
- Analysts/Sr. Quality Analysts, and Program Specialists
- 40 hours / week, 8:00am-5:00pm
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 188 more jobs at Amazon