Performance Operations Intern, Swan
6 months internship
Embedded finance platform
Be an early applicant
Embedded finance platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To empower all kinds of digital companies to transform their UX and start embedding banking features within minutes.
Role
Who you are
- You are a student in a Bachelor’s or Master’s degree program and are seeking an apprenticeship or a 6-month internship
- You have a passion for analytics as well as processes and can communicate effectively within the team
- You enjoy working in a challenging, fast-paced, target-driven, and team-oriented environment
- You are proactive, autonomous, rigorous, eager to provide solutions, and willing to roll up your sleeves
- Interest in the fintech environment
- You have professional proficiency in English
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
What the job involves
- At Swan, we're revolutionizing banking as a service, and we're seeking an Operations Performance Intern to join our team
- As an Operations Performance Intern, you will play a supporting role for operational teams in their daily work to help them improve their performance and address the future challenges that will arise with Swan's development
- As an Operations Performance Intern at Swan, your mission is to design new processes, explore data, and create dashboards to model Operations and visualize performance, enhance existing tools, integrate new ones, and serve as the point of contact for other teams such as Product or Risk
- Design and implement new processes and automation to support the development of the Operations team
- Map and document existing processes and automation used within the Operations team
- Manage data requests among the team (dashboard creation and management, single-time requests) and develop new KPIs to better align with internal SLAs
- Challenge volume forecasts for Operations (inputs, accuracy, reliability, updates)
- Update and maintain tools used across the team, and implement new ones as needed
- Coordinate processes and new features with other teams (especially the Product team)
- Share weekly performance reviews within the team and the company
- In this role, you'll be fully integrated into our operational team at Swan
- The teams you’ll work with are composed of Customer Support Agents, KYC Analysts, Technical Account Managers, and Customer Success Managers. You'll collaborate with key stakeholders within those teams as well as in Product, Risk, and Finance teams
Application process
- A 45-minute Interview with Corentin, our Operations Performance Manager
- A do-at-home case study
- A final interview with Maxime, our Chief Service Office
Our take
Swan believes its services can transform a business by adding a financial layer. Swan’s APIs enable European companies to integrate banking services into their own digital product: embedded finance.
While not alone in the fintech industry, the company stands out by squarely targeting SaaS platforms, marketplaces, and other fintechs with its embedded finance products. The company, offering an end-to-end, integrated and multi-product experience coupled with the fact it owns the payment and fraud risk, has garnered the attention of impressive clients including Agricap, Carrefour, Pennylane and Ride.
The company has invested into accelerating its expansion into the European market by developing more banking features that are specialized for a variety of local EU markets and enhancing the platform’s functionality with a self-service offering. Swan is gaining momentum with its expansion efforts and is well set to remain on this path.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2023
$39m
SERIES B
Jul 2021
$16.9m
SERIES A
Total funding: $61.1m
Company benefits
- ESOP packages available
- Flexible remote policy
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax
- The best health insurance
- We provide a Swile card to cover your meal on work days
- Extra holidays (RTT)
Company values
- Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing
- Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!
- Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win
- “Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all
- Make everything simple: Simplicity
Company HQ
Porte-Saint-Martin, Paris, France
Articles
Leadership
Nicolas Benady
(CEO)Previously co-founded Antelop Solutions and, earlier, PriceMinister. Acted as Product Manager for French Market of VISA Europe, President of Limonetik, IT Project Manager for AXA Cessions, and was a Team Member for Endless Winter.
Nicolas Saison
(COO)Previous experience as Vice President of Product for Payboost, Digital IT Manager for AXA France, Payment Project Director for Limonetik, and as a Developer and Risk Manager for AXA.
Mathieu Breton
(CTO)Previously co-founded and acted as CTO for JS-Republic. Experience as Senior Software Engineer for Xebia France, Software Engineer for BT Global Services, and Web Developer for éQuin gestion.
Salary benchmarks
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Diversity, Equity & Inclusion at Swan
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area. We are actively seeking partners who can help us to always strive to be a more supportive and welcoming company for all. Swan is proud to have launched a partnership with 50intech to boost our diversity and inclusion efforts
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