Intermediate IT Helpdesk Analyst, GitLab
EMEA
+ Equity Compensation & Employee Stock Purchase Plan
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
+ Equity Compensation & Employee Stock Purchase Plan
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Experience with Google Workspace and an interest in its administration
- Experience managing mailboxes, Shared Mailboxes, and DLs
- Some experience Automation & Scripting Mac and Linux environment
- Hands-on experience supporting Mac and or Linux
- Tolerance for repetitive or manual tasks, with a mind for automating said tasks
- Some experience with SQL and Python
- Configure, build, test, and deploy laptops using MDM tools
- Experience working with Git
- Ability to use GitLab and ServiceNow
- Okta, Slack, and Zoom administrative experience
- Security Focused
- Strong written and vertical communication
What the job involves
- We're expanding our End User Services team and looking for a skilled IT professional to join us in supporting GitLab's global operations
- As part of our dynamic team, you'll play a key role in keeping our organization running smoothly through comprehensive IT support
- Triage all IT related questions as they arise
- Build a knowledge base of IT practices and pragmatic problem solving in the handbook
- Account management for password resets and lockout
- Follow the sun support model with the ability to be flexible
- Diagnose computer errors and provide technical support
- Troubleshoot software and hardware
- Support Weekly IT Onboarding Sessions for new Team Members
- Employee lifecycle support: Onboarding, offboarding, application provisioning, account permissions management
- Train end-users how to setup and use new technologies
- Provide technical support over Zoom, Email, or through Slack
- You'll be joining a team that prides itself on:
- Delivering exceptional end-user support
- Solving complex technical challenges
- Working collaboratively in a fast-paced environment in a security focused environment
- Continuously innovating and improving our service delivery
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $432.6m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company values
- Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
- Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
- Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
- Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
- Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
- Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Diversity, Equity & Inclusion at GitLab
- Diversity, Inclusion, & Belonging is woven into our values and everything we do
- GitLab is home to many dedicated Team Member Resource Groups
- GitLab is a global, multi-cultural organization with team members all over the world
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