Senior Customer Success Manager, Viz
Ability to travel (30-40%)
AI-powered care coordination
Open for applications
AI-powered care coordination
201-500 employees
Open for applications
Ability to travel (30-40%)
201-500 employees
Company mission
To make healthcare work faster and smarter.
Role
Who you are
- You thrive on building meaningful customer relationships at all levels of the organization
- You are excellent at cross-functional collaboration and want to be part of a passionate and mission-driven team
- You want a role where you’ll be at the intersection of technology, clinical care, customer relationships and revenue generation
- You are a creative problem-solve, are detail-oriented and get things done
- You are excited by the idea of a constantly changing, fast-paced environment
- You are highly motivated, proactive and stop at nothing to drive the business forward
- Minimum 8+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology)
- Strong knowledge of US healthcare systems
- Outstanding track record of working with customers
- Very strong verbal and written communication skills
- Ability to travel (30-40%)
- As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt
What the job involves
- The Senior Customer Success Manager is responsible for serving as a trusted advisor to our clients by understanding the intricacies of their program and creating a plan to leverage the use of the Viz.ai technology to coordinate care
- The Sr CSM is responsible for expanding the utilization of the platform, including new modules, within the health system and is the connection point between our customers and the Viz internal team
- Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the C-Suite
- Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness
- Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application
- Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial and operational outcomes
- Drive contract renewals, expansion into new sites and highlight new products of interest for customers, partnering with the sales team to expand the business and increase revenue per account
- You have established deep relationships with stakeholders in each relevant department in your hospitals as well as administration and C-Suite
- With your leadership, your customers are achieving their Measures of Success and have seen return on their investment in Viz
- You are religious about: monitoring data and proactive action to mitigate risk, monthly checkpoints with each customer, conducting quarterly business reviews, regular meetings with Sales counterparts, utilizing SFDC and Monday.com
- You are driving new ARR with expansion and upsell/cross-sell and ensuring all renewals are completed on time
Our take
In the U.S, strokes are the third leading cause of death killing more than 140,000 people annually. These fatality rates are partially a result of strokes being hard to diagnose, and once they occur it is often too late.
Viz uses artificial intelligence to rapidly identify stroke victims to provide treatment faster, aiming to save lives and the financial costs associated with medical treatment. The company achieves this by using machine learning which is trained to identify anomalies within brain scans that neuroscientists struggle to spot.
With a valuation of over $1 billion, in 2023, Viz secured capital from pharmaceutical giant Bristol-Meyers-Squibbs to develop an AI algorithm and provider workflow focused on detecting hypertrophic cardiomyopathy. This is part of Viz's objective of branching out from a focus on strokes into new healthcare territory, such as through its 2025 partnership with precision oncology company Guardant Health to combat lung cancer.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2023
$40m
GROWTH EQUITY VC
Apr 2022
$100m
SERIES D
Total funding: $291.8m
Company benefits
- Work from home opportunities
Company HQ
SoMa, San Francisco, CA
Leadership
Dr Chris Mansi
(CEO)Was a Neurosurgeon for 4 years before co-founding EDUSURG, an online medical education platform for surgeons, where they also served as CEO.
David Golan
(CTO)Was an algorithm developer at b-hive networks and VMware, before becoming a Teaching Assistant at Tel Aviv University. Was also a Postdoctoral Fellow at Stanford.
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