Strategic Customer Success Manager, carbmee
ClimateTech
Carbon management solutions
Open for applications
Carbon management solutions
21-100 employees
Open for applications
21-100 employees
Company mission
To empower companies to get carbon under management through the use of automation technology.
Role
Who you are
- Several years of experience working in management consultancy, or as an Enterprise Customer Success Manager at a fast growing B2B tech start-up
- You know how to work with large corporations and how procurement organisations work
- Experience in the sustainability field and knowledge of climate reduction strategies and/or working with Automotive and Manufacturing industries is a big plus
- Excellent English and German skills, both written and spoken
- Performance-driven mindset combined with outstanding presentation skills and project management skills
- You work well in diverse, hybrid teams and you are excited to join our international team either in Berlin, Munich or remotely in Germany
- You are passionate about business sustainability, carbon emissions management, and decarbonisation strategy development in alignment with Carbmee’s mission and vision
What the job involves
- Your Role & Mission - We're seeking a proven, entrepreneurial, and impact-driven Strategic Customer Success Manager in Munich, Berlin, or remotely in Germany
- Advocate for our customers, consult with them on their decarbonization strategy, and work cross-functionally to ensure we’re doing absolutely everything we can to drive value
- You will build strong relationships with client-side C-level and senior managers, deeply understanding their priorities and problems
- In doing so you’ll help drive customer-centric product development to maximize revenue opportunities for Carbmee
- In addition you’ll skillfully manage multiple projects simultaneously, ensuring top-class execution and steering
- Leveraging both your interest in climate change and business, you'll be the eyes and ears of our customers, bridging the gap between go-to-market activities and product development
- Manage a portfolio of Carbmee’s strategic customers, acting as their trusted decarbonization advisor and educating them on how to leverage Carbmee’s Carbon Management Solution as part of their climate strategy:
- Be comfortable liaising and consulting with Senior Executives in Sustainability, Procurement, and other key functions
- Translate your customers' strategic objectives into high-impact delivery, aligned with Carbmee’s offerings, keeping abreast of relevant sustainability standards and regulations
- Manage multiple projects simultaneously, ensuring top-class execution and steering. Demonstrate exceptional project management skills to handle complex tasks, keep all moving parts aligned, and deliver results efficiently
- Drive customer value and account health leading to the retention and expansion of your portfolio:
- Lead the post-sales engagement, retention, and growth of your customers partnered closely with our stellar Account Executives
- Identify opportunities, drive business outcomes, and ensure customer's objectives are met
- Turn your customers into champions: support them in creating strong narratives about their decarbonization journey that can be shared widely
- Create cross functional transparency by advocating for your customers to internal stakeholders in Product Management, Engineering, Marketing, and Sales:
- Keep the organization customer-centric, ensuring we are building a solution closely aligned with the needs of our customers and adherent to sustainability standards and developing regulations
- Share business insights, surface challenges and identify product development opportunities to scale Carbmee’s Carbon Management Solution
- Proactively identify areas for improvement in the Carbmee customer journey to create a world-class experience
Our take
To combat the climate crisis, it is essential that businesses decarbonise their operations. But this can be difficult for those with complex supply chains, who must combine data from many disparate sources.
This is where carbmee steps in, supplying carbon management solutions for collecting, analysing and reporting complex emissions data. Its Environmental Intelligence System combines carbon accounting, product carbon footprints and supply chain emissions into one integrated system, centralising complex data streams.
It's a worthwhile undertaking, recognised by investors who have most recently contributed €20 million to help the company expand globally. This follows carbmee’s track record of tripling annual revenue for three consecutive years, with future plans including the enhancement of the platform with features such as AI reporting.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Dec 2024
$23m
SERIES A
Total funding: $23m
Company benefits
- USC membership
- Flexible remote work policy
- Work from Berlin or Munich office
- 4-day weeks in August
- Summer offsite and regular team events
- Employee virtual shares program
Company HQ
Mitte, Berlin, Germany
Leadership
Prof. Christian Heinrich
(Co-Founder & Managing Director)Professor for Digital Transformation at Quadriga Hochschule Berlin. Previously co-founded scoutbee, was Project Manager IBIS Prof. Thome and consulted at Kerkhoff Consulting Düsseldorf.
Robin Spickers
(Co-Founder & Managing Director)Previously co-founded ecotrek, worked in various roles at Siemen and participated in research at Universität Duisburg-Essen.
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