Business Operations, ReadMe
Making documentation & APIs easier to use
Job no longer available
Making documentation & APIs easier to use
21-100 employees
Job no longer available
21-100 employees
Company mission
To give teams the tools they need to create and manage beautiful documentation with ease, monitor their APIs, and connect with their users in more personal ways.
Role
Who you are
- Passionate about operations and optimizing efficiency at a rapidly growing startup that developers love
- An analytical problem solver. You’ll help promote a culture of data driven decision making and first principles problem solving to help us reach our business goals
- Experienced in supporting people and revenue operations systems at a B2B SaaS company. Bonus points if you’re familiar with developer tools and APIs!
- Familiar with go-to-market SaaS tools such as Salesforce, HubSpot, Apollo, and Intercom
- Comfortable doing a range of tasks and being a true generalist. No problem is too large or too small and you’ll touch all functions of the company
- Excited to partner with other ReadMe teams to provide organization, structure, and analytical support on strategic objectives across the company
- Being a big fan of owls doesn’t hurt!
What the job involves
- It’s a unique opportunity to combine your experience scaling operations for fast-growing B2B products with a product-led team helping companies create amazing developer experiences
- You will have a ton of responsibility and room for growth as you join Phoebe, the Head of Business Operations, as the first hire on her team
- Empower our customer-facing teams (Sales, Marketing, Customer Experience) with the tools, technology, and systems to do their best work. Past experience with Salesforce is a huge plus!
- Support internal processes that enable our employees to succeed and ensure compliance as we scale (things like recruiting, onboarding to offboarding, HRIS management, and more)
- Build out analytics reporting infrastructure to develop insights from financial, customer, and product data to inform critical business decisions (proficiency in Excel a need to have, experience in SQL a nice to have)
- Help prepare investor updates and board decks to communicate business performance and trends, and add a few dashes of whimsy along the way
- Strategize and implement SaaS best practices to drive growth and help us scale — whether it’s ideal billing flow, or improving pricing and packaging offerings for customers
- Assist with process improvements aimed at optimizing workflows and enhancing the efficiency of our partnership programs
- Collaborate with other teams at ReadMe to help drive strategic initiatives and special projects
- Within a month you will get to know the folks in Sales, Customer Experience, Marketing, and members of the broader Product, Design, and Engineering teams. Learn how you might make their jobs easier
- Learn our current suite of go-to-market tools (tied together by Salesforce) and identify opportunities for improvement
- Understand the current tasks and tools that hold up our people operations function
- Within a few months you will build upon our go-to-market & HR toolset to better support our teams
- Understand underlying business metrics and think about how we could grow
- Prepare your first board deck and investor updates
- Within your first year you will have a solid understanding of ReadMe’s operating rhythm and internal path to scaling
- Inform major business decisions across the company
- Continue to build on the foundation you’ve created with your own projects and ideas!
Application process
- 1) We can’t wait to read your resume and (hopefully personality-filled) cover letter! Let us know what excites you about business operations, and help us get to know you better!
- 2) If we think we might be a good fit for you, we’ll set up a 30 minute phone chat with our Head of Business Operations, Phoebe! She’ll tell you more about the role, and get a chance to hear about your experiences
- 3) Next will be a second 30 minute phone interview with our COO, Pat, where we’ll dive a bit more into your background
- 4) Then we’ll invite you to an "onsite" interview conducted over Zoom! These usually take 3.5 to 5 hours including an hour break in between. We are able to be flexible with the schedule and split it up over two days if that works best for you! We start with a 15-minute get-to-know-you with the people you’ll be interviewing with, and then have you talk with people one-on-one later on
- 5) We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging
Our take
APIs help different tools communicate with one another, let developers access essential services without the need to code and are critical components when driving a platform-driven strategy. However, they require solid documentation in order to help make the best use of them.
ReadMe is a platform powering interactive developer hubs that help customers build out their API documentation. They allow developers to make calls faster while quickly troubleshooting issues along the way to provide teams with the highest-impact improvements.
The company was part of the Y Combinator Winter 2015 cohort and since then it has grown steadily and profitably by working with over 3,000 companies, including NVIDIA, Gusto, Walmart and Roku. Because the company worked with such big names from an early stage, it focused primarily on developing its API logs to create more dynamic documentation, putting the startup in a prime position for further expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2019
$9m
SERIES A
Jun 2015
$1m
SEED
Total funding: $10.2m
Company benefits
- Healthcare for Owl: Fully covered medical, dental, and vision insurance for you, and your dependents; as well as paid parental leave. We also give each employee a OneMedical subscription.
- Quarterly Retreats: Three times a year, we spend a few days planning and working together in places like Tahoe and Honolulu. Come along!
- A Focus on Wellness: Each employee gets up to $150 for whatever wellness means to you, and an additional $350 for mental wellness for up to 6 months.
- Unlimited PTO: And a three-week minimum. Our PTO is actually unlimited, and we encourage you to use it! We also have 10 paid holidays and the week between Christmas and New Year's Day off.
- Flexible Work: You’re allowed to work from home or come into the office as much as you want! The choice is yours, and we'll give you a stipend for your home office to make sure you have everything you need.
- Competitive Pay: We offer starting salaries at the 75th percentile, and significant equity. Relocation bonuses are also available!
Company HQ
Nob Hill, San Francisco, CA
Leadership
Gregory Koberger
(Founder)Studied at the Rochester Institute of Technology.
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