Customer Success Manager , QuickNode
$154.8-172k
OTE
Salary is applicable to US rates only and may vary on further location. Eligible for quarterly bonus
Blockchain API & node infrastructure
Be an early applicant
Blockchain API & node infrastructure
101-200 employees
Be an early applicant
$154.8-172k
OTE
Salary is applicable to US rates only and may vary on further location. Eligible for quarterly bonus
101-200 employees
Company mission
QuickNode's mission is to help blockchain ecosystems scale, by providing accessible core infrastructure.
Role
Who you are
- 2+ years of Customer Success facing experience in a hyper-growth environment
- 1+ years experience in Blockchain
- Experience working at a start-up
- Experience updating customer notes and stages in a CRM tool
- You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets
- Understanding of partner relationships and ability to influence actions and outcomes
- You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes
- Ability to lean on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers
- High integrity, humble, and a team-first mentality. Impact over ego-driven
- You work well under pressure, are a results-oriented individual, and you are a team player
- Experience working with a technical product and aptitude to learn complex technical concepts
- Ability to document stages and hit key deadlines for renewals and expansions
- Business acumen with an implicit understanding of how to prioritize tasks
- Strong analytical and problem-solving skills
What the job involves
- As a Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices
- You will be working directly with many of our top customers to help enable their success
- You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture
- Lead and manage the onboarding process for new customers, ensuring smooth setup and integration of QuickNode’s services
- Oversee the successful implementation of blockchain solutions, working with customers to tailor our offerings to their specific needs
- Manage quarterly strategic plans per customer to track progress and opportunities to drive revenue goals
- Provide hands-on assistance and consultative guidance to ensure customers leverage QuickNode’s platform to its fullest potential
- Act as the primary point of contact for customers during implementation, managing timelines, deliverables, and key milestones
- Coordinate cross-functional teams internally (technical, product, engineering) to ensure customer requirements are met on time
- Drive continuous process improvements to streamline implementations and enhance customer satisfaction
- Build strong, long-term relationships with clients to ensure continued success and satisfaction with QuickNode’s products
- Actively identify opportunities for upselling and cross-selling QuickNode’s services, working with the Sales team to drive expansion
- Monitor customer usage, track performance metrics, and proactively address potential issues before they impact the customer experience
- Leverage your deep understanding of blockchain to offer strategic advice and troubleshooting support to clients
- Stay up-to-date on the latest developments in the blockchain ecosystem to help clients navigate the rapidly changing landscape
- Educate customers on best practices for building and scaling decentralized applications
Our take
By way of its API and analytics platform, QuickNode makes it faster and easier for developers to build and scale blockchain apps across a growing number of chains including Bitcoin and Ethereum.
The 2017-founded startup counts some major companies amongst its clientele – PayPal, Twitter, OpenSea, Coinbase, and Adobe, as well as popular NFT platform Rarible. Considering that infrastructure & protocols is the most dominant segment of the rapidly growing Blockchain technology market, QuickNode’s high profile clientele puts it in a position of great strength.
The company is targeting an expansion into yet more chains, and its acquisition of NFT Analytics platform Icy Tools suggests that it’s also very keen to broaden its product offering. Recent funding will enable the company to accelerate global expansion and further empower the people building the groundwork for a decentralized future.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Jan 2023
$60m
SERIES B
May 2022
$1.1m
SERIES A
Total funding: $102.1m
Company benefits
- Remote first: work from anywhere
Company HQ
Sunny Isles Beach, FL
Leadership
Alexander Nabutovsky
(Co-Founder & CEO)Previously spent almost 17 years as CEO of internet hosting provider ISPRIME, as well as four years as CEO of content delivery network BelugaCDN.
Dmitry Shklovsky
(Co-Founder)Spent 12 years at web hosting provider ISPRIME, as a Corporate Account Manager then Director. Co-founded BelugaCDN with QuickNode's Alexander Nabutovskya and Manuel Kreutz.
Manuel Kreutz
(VP Engineering)Was the Co-founder of OXEO Web Hosting before spending 12 years at ISPRIME as VP of Software Engineering. Carried out the same role at BelugaCDN from 2014-2018.
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