IT Support Specialist, Klover

• If you are a proactive IT professional with a knack for problem-solving and a desire to contribute to a dynamic team, we encourage you to apply
• Proven experience as an IT Specialist or similar role
• Strong knowledge of IT hardware and software, including laptops, zoom rooms, switches, and wireless access points
• Experience with SSO and SCIM provisioning
• Familiarity with Google Workplace and Okta administration
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and manage time effectively

Desirable

• We are seeking a dedicated and detail-oriented IT Specialist to join our team
• The candidate will be responsible for provisioning and configuring employee hardware, maintaining office wi-fi and device connectivity, managing our application SSO setup, and administering our Google Workspace/Gmail
• This position reports to the Senior Director of Site Reliability Engineering
• This position will be based out of our Chicago, IL office on a hybrid schedule, in addition to having occasional on-site requirements and must be available to respond to urgent IT issues and troubleshooting as needed
• Provision new devices and hardware, such as laptops, for employees
• Maintain and troubleshoot internet connectivity, including access points and switches
• Connect and manage employee applications, including Rippling and Slack
• Setup SSO and SCIM connections between Okta and various third party applications
• Automate access provisioning for employee applications based on role/group
• Maintain Google Workplace, including managing distribution groups, aliases, and resolving email delivery issues
• Provide technical support to employees as needed
• Document IT processes and update records accordingly
• Stay updated on the latest IT trends and technologies to ensure efficient and effective service delivery
• Travel to other Attain offices as needed to assist with infrastructure troubleshooting, IT setup and special projects as needed