Field Chief Technology, NLX
Automation for customer experience
Be an early applicant
Automation for customer experience
21-100 employees
Be an early applicant
21-100 employees
Company mission
To redefine how people interact with brands by providing automated and frictionless multimodal self-service tools, powered by Conversational AI.
Role
Who you are
- 15+ years of enterprise technology experience, with 8+ years in technical leadership roles
- Deep expertise in conversational AI, natural language processing, and enterprise architecture
- Proven track record of driving large-scale technical implementations in enterprise environments
- Strong understanding of enterprise integration patterns, security requirements, and scaling strategies
- Experience with multiple industry verticals, particularly in Financial Services, Healthcare, or Retail
- Outstanding communication skills with ability to engage effectively at both technical and executive levels
- Bachelor's degree in Computer Science, Engineering, or related field; Master's preferred
- Strategic thinking with ability to balance technical excellence and business value
- Strong analytical skills for complex problem-solving and opportunity assessment
- Executive presence and presentation skills for C-level engagement
- Team leadership and cross-functional collaboration capabilities
- Change management and organizational transformation expertise
- Continuous learning mindset with focus on emerging technologies
Desirable
- Previous CTO or technical executive role in enterprise software or AI/ML company
- Implementation experience with major cloud platforms (AWS, Azure, GCP)
- Knowledge of enterprise contact center operations and customer experience technologies
- Background in machine learning, particularly in NLP and large language models
- Experience with enterprise sales cycles and technical value proposition development
- Industry recognition through speaking engagements, publications, or patents
What the job involves
- NLX is seeking an experienced Field Chief Technology officer to drive the technical vision and strategic value for enterprise clients implementing our conversational AI solutions
- This role combines deep technical expertise in natural language processing and enterprise architecture with strategic business acumen to ensure successful platform adoption and value realization
- Architect enterprise-grade conversational AI solutions leveraging NLX's platform capabilities across NLP/LLM integration, multi-channel orchestration, and analytics
- Guide technical decision-making for complex enterprise implementations, ensuring scalability, security, and performance optimization
- Drive innovation in platform utilization, custom integrations, and advanced use case development
- Evaluate and validate technical requirements, integration approaches, and implementation strategies
- Partner with enterprise clients to develop comprehensive digital transformation strategies leveraging conversational AI
- Analyze market dynamics, competitive landscape, and industry trends to position NLX's technical capabilities effectively
- Create and present technical roadmaps aligned with clients' business objectives and innovation goals
- Develop ROI frameworks and value realization strategies for enterprise implementations
- Design phased implementation approaches that balance quick wins with long-term strategic objectives
- Establish technical success metrics and KPIs for enterprise deployments
- Guide risk mitigation strategies across technical integration, performance scaling, and security compliance
- Enable knowledge transfer and best practices adoption across client technical teams
- Represent NLX's technical vision and capabilities in executive-level client engagements
- Develop industry-specific solution frameworks and reference architectures
- Impact & Success Metrics
- Contribute to product strategy based on enterprise client needs and market opportunities
- Enterprise client satisfaction and retention
- Build and maintain relationships with technology partners and industry influencers
- Technical implementation success rates
- Innovation adoption and platform utilization
- Revenue influence and growth contribution
- Market presence and thought leadership
- Partner ecosystem development
Our take
NLX is a conversational AI platform that delivers customer experience automation for enterprise teams. In a world that increasingly values personalized communications, it enables businesses to build, manage and analyze automated conversations wherever they need to deploy them.
The platform works end-to-end, enabling brands to initially create the conversations they need, and then continuously improve them through analytics. This means they can adjust their communications based on real customer feedback, making valuable changes much faster than usual.
This ability to empower improvement is one thing that makes NLX stand out. The company has seen promising funding from a number of investors, the latest of which will support it as it expand operations and accelerates its development efforts.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Feb 2024
$12m
SERIES A
Dec 2022
$9.6m
EARLY VC
Total funding: $26.6m
Company benefits
- Medical, Dental, Vision
- 401k retirement plans
- Fully remote work culture
- Unlimited vacation days (and all federal legal holidays off)
- Conference reimbursement
- Company in-person retreats
Company values
- Elevate the customer - We think with the end-user in mind to help our clients achieve the best automated customer self-service experience
- Choose simplicity - In today's fast-paced world, it's easy to make things overcomplicated. Take the time to step back and see the simpler solution
- Be brave - If a decision needs to be made, make it. Ask questions, make mistakes, try something different. If you are curious about something, take the time to dig into it. If you have something you want to say, say it
- Keep it open - Transparency is key and open communication is a great way to be transparent
- Build an inclusive space - People may not always remember what you said, but they will always remember how you made them feel. Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included
Company HQ
Chelsea, New York, NY
Articles
Leadership
Andrei Papancea
(CEO & CPO)Adjunct Professor at Columbia University in NYC. Was Director of Engineering at Argo Group, and Lead Software Engineer at American Express. Previously co-founded Mangata, where they were CEO, and Max2 where they were Lead Software Engineer.
Vlad Papancea
(CTO)Was a Software Engineer at Argo Group and KoalaTeaCode, Web Developer at The Knox Student and Andrei Media&Consulting, and Mobile Developer at Knox College. Also co-founded and was Chief Mobile Officer at Mangata.
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