Staff Technical Writer, Okta

• If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!
• 6+ years of relevant experience writing technical documentation for Cloud or Enterprise products
• Practical experience with topic-based writing, minimalism, and scenario-driven development with a proven ability to simplify complex tasks
• Knowledge of Okta or similar identity and access management solutions
• Strong ability to understand the application of security products in the real world and produce use case-based content
• Experience using Madcap Flare or similar authoring tools
• Experience using source control tools, such as Git and GitHub
• Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan deliverables with reasonable estimates

Desirable

• Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant
• In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management
• You will create practical, technical content that guides Okta customers in successfully adopting and deploying our solutions
• Independently execute and finish end-to-end documentation tasks toward a larger goal, including writing, editing, and making content publication-ready
• Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team, proactively advocating for documentation best practices and coordinating updates across multiple teams
• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance, and suggest/implement improvements to the content portfolio
• Contribute to internal initiatives to enhance documentation standards, content architecture, website presentation, and processes, acting as a positive multiplier for the team
• Translate feature and architecture designs into specific deliverables and test features in the UI to ensure procedural accuracy