Lead Product Manager, Tide

• Has 10 years of experience in product management preferable from Acquiring background
• Strong knowledge of growth strategies specifically suited for hardware-based financial products in high-growth environments
• In-depth experience with card reader products, with a particular focus on the UK and European markets
• Proven ability to work with cross-functional teams and influence stakeholders, including C-level executives
• Proficiency in agile development methodologies such as OKRs, Scrum, and Kanban
• Background in integrating card reader products within Banking Apps
• Experience in achieving product KPIs (e.g., onboarding, activation, retention) and managing P&Ls
• Deep understanding of PSPs, scheme networks, and relevant compliance standards
• Very strong communication and stakeholder management skills
• Product strategy skills, commercial acumen and an understanding of acquisition unit economics
• Leadership qualities and a desire to mentor and manage fellow PMs

• As the Lead Product Manager for Tide’s Card Reader Plus product, you will shape the strategy and vision to scale this core product, focusing on product-led growth and seamless integration with Tide’s platform
• This role is instrumental in driving our mission to empower members by providing a high-quality, efficient card reader experience that complements our broader ecosystem
• Own Get Paid and Card Reader Plus solutions with the needs of established larger businesses in mind, ensuring seamless integration with other Tide products for a unified user experience
• Continuously assess and prioritise feature enhancements that cater specifically to the requirements of established larger businesses, ensuring each release delivers significant value to this target segment
• Establish and monitor performance metrics that gauge product success specifically for established business users, adjusting strategies based on feedback and usage patterns to optimise the product's impact within this segment
• Align revenue targets and strategic partnerships with Tide’s objectives, specifically focusing on the needs of established larger businesses
• Design market-aligned pricing strategies to drive adoption, profitability, and retention, ensuring the product’s appeal to established, high-transaction businesses
• Leverage data insights to continuously refine the Card Reader Plus, tailoring the product’s features and functionalities to the demands of larger, established businesses
• Lead experiments and A/B tests with a focus on the acquisition and profitability of established business customers, ensuring the product meets their specific needs
• Strategically scale Get Paid Countertop Products for Established Businesses operations across geographies, prioritising operational efficiency and a seamless experience for larger, established business users
• Partner with teams across product, engineering, design, analytics, marketing, and finance to align on goals, specifically for scaling the product to serve established businesses effectively
• Develop specialised fraud, risk, and chargeback models focused on the transaction patterns of established larger businesses
• Work with risk, compliance, and member operations teams to ensure Card Reader Plus remains a secure, compliant option for established larger businesses, focusing on the security needs of high-volume merchants

• Discounted gym membership
• Personal learning and development allowance
• Enhanced family friendly leave
• Paid volunteering and charity work days
• Cycle-to-work scheme
• Option to buy extra holiday, or take a sabbatical
• Work from home opportunities
• Health insurance
• Flexible working
• Breakfast, snacks and hot drinks
• Private healthcare cover
• CBT and subsidized mental health apps

Total funding: $284.2m

Small businesses and sole traders are still underserved by most traditional banks. Tide solves that problem by offering speedy, affordable and effective financial services tailored to SMEs.