Technical Services Engineer, PingCAP

$89-125k

Salary dependant on location + Bonus + Equity

MongoDB

AWS

Docker

Kubernetes

GCP

Python

Kafka

Elasticsearch

Bash

Postgres

Cassandra

Ansible

Saltstack

Hadoop

MySQL

Rust

Azure

Puppet

Spark

HBase

Powershell

Oracle

Golang

Mid and Senior level

Remote in Canada, US

More information about location

Open-source SQL database developer

Be an early applicant

Open-source SQL database developer

201-500 employees

B2BBig dataSaaSData AnalysisCloud Computing

Be an early applicant

$89-125k

Salary dependant on location + Bonus + Equity

MongoDB

AWS

Docker

Kubernetes

GCP

Python

Kafka

Elasticsearch

Bash

Postgres

Cassandra

Ansible

Saltstack

Hadoop

MySQL

Rust

Azure

Puppet

Spark

HBase

Powershell

Oracle

Golang

Mid and Senior level

Remote in Canada, US

More information about location

201-500 employees

B2BBig dataSaaSData AnalysisCloud Computing

Company mission

To build the database of the future, made by developers, for developers.

Job

Company

Role

Who you are

Bachelor’s degree in Computer Science or a related field, Master’s degree is a plus
Experience in technical support of databases (MySQL, Postgres, Oracle, MongoDB, etc) and/or big data systems (Kafka, Spark, Hadoop, HBase, Cassandra, Elasticsearch, etc)
Experience with Docker & Kubernetes
Established troubleshooting skills
4+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed
Excellent verbal and written technical communication skills
Prior enterprise support experience in a technical environment strongly preferred
Experience with a highly-scalable, distributed, multi-node environment (10+ nodes)
Experience working with code and script languages (Bash, PowerShell, Python, Golang, Rust)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of/experience with automated operations using Puppet, Ansible or SaltStack
Experience in operating MySQL, Cassandra, Postgres and other transactional databases in a production environment is a strong plus
Certification on any of the leading Cloud providers (AWS, Azure, GCP,) Docker and/or Kubernetes is a strong plus
Be hands on in fixing issues seen by PingCAP customers and contributing fixes back to the open source community

What the job involves

Provide Support Services to our customers using our flagship TiDB, the ecosystem tools and TiDB Cloud platform
Troubleshoot the deployment, upgrades and maintenance of the TiDB cluster both in our customer’s private and cloud environments
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts
Collaborate and share solutions with both customers and PingCAPers
Study and understand critical system components and large cluster operations
Participate in occasional weekend on-call roster for critical support needs
Continuously build strong relationships with our customers by delivering exemplary support and timely resolutions to issues impacting their business

Our take

Frustrations with the available database solutions are what inspired PingCAP. When three infrastructure engineers got together, their aim was to eliminate the issues with management, scalability and maintenance of databases by creating their own open source distributed database.

With worldwide contributions from like-minded developers, the cloud-based NewSQL database TiDB was created. It soon gained great popularity and so, being open source, is constantly being enhanced.

With the creation of a product that eradicates the problems faced when attempting to scale up traditional relational databases, a wealth of data migration tools and no vendor lock-in, TiDB is an attractive proposition for businesses that need future flexibility. Notable clients include China Zheshang Bank, PatSnap and leading Asian logistics company Ninja Van.

With the backing of $270 million Series D funding in 2020, TiDB continues to grow, and a portfolio of complementary products is in development. It also gained positive publicity from its receiving the award for Open Source Data Solution Provider of the Year from the Data Breakthrough Awards 2024.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

7% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 5 rounds)

Nov 2020

$270m

SERIES D

Sep 2018

$50m

SERIES C

Total funding: $341.6m

Company benefits

Competitive Compensation and Stock Options
Health & Wellness
Generous Company Holidays and Paid Time Off
Fun Team Building Activities and Awesome Swags
Remote Friendly Distributed Workforce
Tailored Growth Path with Mentorship

Company values

Customer success
Deliver results with excellence
Be open
Be an owner
Respect and empower people
Think big, think long and think different

Company HQ

Sunnyvale, CA

Articles

PingCAP, the open-source developer behind TiDB, closes $270 million Series D

PingCAP announces Public Preview of TiDB Cloud

PingCAP Bets on Cloud Native for Its TiDB Database Platform

PingCap brings TiDB distributed SQL HTAP database to cloud

PingCAP Celebrates Grand Opening of Regional Headquarters in Singapore

PingCAP Wins 2024 Data Breakthrough Awards

PingCAP Showcases Marquee Solution TiDB and Leads Industry Conversations on Open-Source Innovation

Leadership

Max Liu

(Co-founder & CEO)

Max worked in software and system infrastructure for over a decade, working at Wandou Labs. They co-founded PingCap in 2015, serving since as CEO.

Dongxu Huang

(Co-founder & CTO)

Dongxu interned at Microsoft before spending 3 years as a NetEase Youdao Senior Software Engineer and working at Wandou Labs. They left in April 2015 to co-found PingCAP.

Share this job

View 4 more jobs at PingCAP