Senior Software Engineer, Aircall

Engineering Productivity

Salary not provided

AWS

TypeScript

JavaScript

Python

Jenkins

JIRA

Confluence

Git

Mid and Senior level

Remote from Europe, UK

AI-powered communications platform

Job no longer available

AI-powered communications platform

501-1000 employees

B2BProductivitySaaSMobileTelecommunications

Job no longer available

Salary not provided

AWS

TypeScript

JavaScript

Python

Jenkins

JIRA

Confluence

Git

Mid and Senior level

Remote from Europe, UK

501-1000 employees

B2BProductivitySaaSMobileTelecommunications

Company mission

To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.

Job

Company

Role

Who you are

You are passionate about improving engineering efficiency and developer experience
You have a strong background in software development and automation
You thrive in an ever-evolving and competitive landscape
You constantly strive for improvement and see challenges as opportunities for growth
You have prior experience with CI/CD pipelines and development workflows
You are autonomous and highly organized
You have strong troubleshooting skills and can plan and execute improvements effectively
You are resourceful and familiar with various development tools and standards
You have proficiency in English
4+ years of experience in software engineering, DevOps, or a related field
Experience with automation tools and frameworks
Familiarity with coding languages and tools such as Python, Typescript, JavaScript and Git
Experience with tools such as Jenkins, GitLab CI, CircleCI, or similar
Familiarity with Jira, Confluence, and other collaboration tools
AWS experience is a plus

What the job involves

As an Engineer in Engineering Productivity, you will be responsible for designing, implementing, and maintaining tools and frameworks that enhance the productivity of the engineering team
You will work closely with engineers across multiple teams to ensure smooth development workflows, reduce friction in the software development lifecycle, and promote best practices
Develop, implement, and maintain tools to enhance developer productivity and efficiency
Streamline CI/CD pipelines to ensure fast, reliable, safe and automated deployments
Identify bottlenecks in the development process and propose solutions to mitigate them
Collaborate with development teams to integrate productivity tools into their workflows
Monitor and optimize build and test performance
Ensure accurate tracking and reporting of engineering productivity metrics
Promote best practices for code quality, testing, and automation within the engineering team
Participate in the design and implementation of scalable development environments
Contribute to continuous process and organizational improvements
Attend and participate in team rituals

Our take

Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.

Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.

The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

0% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (3.1)

Company

Funding (last 2 of 6 rounds)

Jun 2021

$120m

SERIES D

May 2020

$65m

SERIES C

Total funding: $225.6m

Company HQ

NoMad, New York, NY

Leadership

Scott Chancellor

(CEO)

Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.

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