Senior Software Engineer, Aircall
Engineering Productivity
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You are passionate about improving engineering efficiency and developer experience
- You have a strong background in software development and automation
- You thrive in an ever-evolving and competitive landscape
- You constantly strive for improvement and see challenges as opportunities for growth
- You have prior experience with CI/CD pipelines and development workflows
- You are autonomous and highly organized
- You have strong troubleshooting skills and can plan and execute improvements effectively
- You are resourceful and familiar with various development tools and standards
- You have proficiency in English
- 4+ years of experience in software engineering, DevOps, or a related field
- Experience with automation tools and frameworks
- Familiarity with coding languages and tools such as Python, Typescript, JavaScript and Git
- Experience with tools such as Jenkins, GitLab CI, CircleCI, or similar
- Familiarity with Jira, Confluence, and other collaboration tools
- AWS experience is a plus
What the job involves
- As an Engineer in Engineering Productivity, you will be responsible for designing, implementing, and maintaining tools and frameworks that enhance the productivity of the engineering team
- You will work closely with engineers across multiple teams to ensure smooth development workflows, reduce friction in the software development lifecycle, and promote best practices
- Develop, implement, and maintain tools to enhance developer productivity and efficiency
- Streamline CI/CD pipelines to ensure fast, reliable, safe and automated deployments
- Identify bottlenecks in the development process and propose solutions to mitigate them
- Collaborate with development teams to integrate productivity tools into their workflows
- Monitor and optimize build and test performance
- Ensure accurate tracking and reporting of engineering productivity metrics
- Promote best practices for code quality, testing, and automation within the engineering team
- Participate in the design and implementation of scalable development environments
- Contribute to continuous process and organizational improvements
- Attend and participate in team rituals
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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