Lead Platform Engineer, Live Nation
Foundational Services
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- The ideal candidate will have strong hands-on experience with most of the technologies supported by the team, and a strong understanding of security protocols, compliance standards, and cloud and on-prem datacenter environments
- Netscaler Load Balancing
- Hashicorp Vault
- DNS (internal and public facing) expertise
- Certificate management & PKI best practices
- Egress Proxies
- CDN services (Fastly)
- API management & security (Apigee)
- DevOps and SRE: Experience with Gitlab, CI/CD tooling, Monitoring and Alerting, and SRE practices
- Compliance and Security: Understanding of PCI Compliance and Security Best Practices
- Software Engineering: Desired experience in software development, including but not limited to coding in languages like Python, Java, or Go, understanding of software design patterns, and experience with code reviews and version control systems like Git
- Agile Practices: Must have experience with Agile methodologies
- Experience working as a key contributor in a fully remote team
- Extremely knowledgeable on a majority of in scope services
- Capable and comfortable working on highly strategic, complex, and high-risk undertakings
- Autonomous and proactive
- Passionate and self-starting, focused on iterative delivery and data-driven decision-making
- Problem-Solving: Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve
- Communication: Excellent written and verbal communication skills, capable of facilitating cross-team collaboration
- Comfortable with working in cross functional and multidisciplinary teams
- Excited about taking on challenging technical problems and devising creative solutions
- Deeply concerned with the security and compliance implications of your services and solutions
What the job involves
- The Foundational Services team is responsible for multiple key services at Ticketmaster, including: load balancing, DNS, IPAM, Certificate management, Egress Proxies, Hashicorp Vault, mail relays, Apigee, and Fastly
- The team is centralizing these services and establishing new standards of operations in a consistent manner, which will lead to more effective consumption of these services, and more reliable delivery of value to the company. This includes uplift to services provided and to governance and best practices when leveraging these services
- As a Lead Engineer on the Foundational Services team, you will report directly to the Foundational Services Manager. Your role is to assist in both planning and implementing work related to all services supported by the team
- You will be responsible for designing, implementing, and maintaining robust platform solutions that ensure the availability and security of our digital ecosystem. The role involves working with various stakeholders to ensure seamless user access to systems, applications, and data while maintaining the highest security standards
- You will be supporting a high-volume 24x7 production environment. You will provide technical mentorship and guidance to junior team members. You will write tools to automate routine and complex tasks and troubleshoot application and infrastructure issues
- The position includes collaboration with various teams to design a scalable and supportable service-oriented architecture. This role will be expected to be or quickly become a subject matter expert on many of the supported services, and help drive efforts to improve automation and tooling
- Tactical Work (80%): Implementation of planned project work, as well as support of operational tickets from internal customers. This includes hands-on coding, debugging, and deploying fixes when necessary
- Solutions Architecture (10%): Design architectures that enable seamless integration and consumption of infrastructure services by tech teams. This involves creating documentation, diagrams, and proof-of-concepts
- Strategic Work (10%): Participate in planning sessions, roadmap discussions, and architecture reviews, contributing valuable insights to set the direction for future technology implementations
- This is an exciting time to come on board with Ticketmaster, as we focus on efforts towards modernization and operability, expanding capacity, and enhancing our service offerings in a number of ways. You will also:
- Provide subject matter expertise for Load Balancing (Netscaler), IPAM (Infoblox), DNS, Hashicorp Vault, PKI Certificate Management
- Design robust highly scalable architecture for in scope services
- Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
- Provide mentorship and coaching to junior team members
- Proactively identify and address stability, capacity, and performance concerns
- Implement automation & IaC solutions
- Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology
- Check in code for infrastructure build, automation, & tests to version control repository (GitLab)
- Support PCI / security compliance requirements (upgrades, defect management, etc)
- Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
- Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
- Respond to, recover from, and prevent future occurrences of failures & outages
- Participate in on-call and potentially some after-hours support as required
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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