Director of Product Marketing, NLX
$160-200k
Automation for customer experience
Be an early applicant
Automation for customer experience
21-100 employees
Be an early applicant
$160-200k
21-100 employees
Company mission
To redefine how people interact with brands by providing automated and frictionless multimodal self-service tools, powered by Conversational AI.
Role
Who you are
- The ideal candidate is an experienced player-coach with a strong record of driving adoption, accelerating revenue, and growing market share. This position will report to the VP of Communications and Marketing
- 6+ years of product marketing experience in B2B SaaS, with at least 2+ years in a leadership or people management role
- Previous experience in the AI, Conversational AI, or Customer Experience (CX) technology landscape is highly preferred
- Ability to distill complex technical concepts into clear, human-centric value propositions. You don't just list features; you sell a vision
- Strong ability to analyze data to make informed decisions and pivot strategies
What the job involves
- We are seeking a strategic, data-driven Director of Product Marketing to own the global Go-to-Market (GTM) strategy for our leading conversational AI platform
- In this high-impact role, you will define how NLX communicates the value of its patented technology to prospective customers while also building and leading a high-performing product marketing engine
- Define and sharpen the high-level positioning and messaging for the NLX platform across channels, delivering a cohesive and compelling story that differentiates in a crowded AI landscape
- Serve as the internal expert on the market, competitors, and buyer personas and lead the sales enablement strategy, identifying gaps in the sales cycle and producing collateral that moves the needle
- Orchestrate new feature launches, coordinating across product, engineering, sales and marketing to ensure maximum market splash and customer adoption
- Oversee the daily product marketing operations, working with the senior product marketing manager to build and shape this function from the ground up as the company rapidly scales
- Company Values:
- Elevate the Customer. We are customer-centric in the way we conduct our business and the way we build our product. Our goal is to elevate the customer experience of our customers as well as theirs. We should be obsessed with what the customer needs so that we can quickly build for them
- Choose simplicity. Things tend to get over-complicated. Take the time to step back and see the simpler solution
- Be Brave. If a decision needs to be made, make it. Ask questions, make mistakes, try something different. If you are curious about something, take the time to dig into it. If you have something you want to say, say it
- Keep it Open. Transparency is key and open communication is a great way to be transparent
- Build an Inclusive Space. We can do more when we do it together. Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included
Our take
NLX is a conversational AI platform that delivers customer experience automation for enterprise teams. In a world that increasingly values personalized communications, it enables businesses to build, manage and analyze automated conversations wherever they need to deploy them.
The platform works end-to-end, enabling brands to initially create the conversations they need, and then continuously improve them through analytics. This means they can adjust their communications based on real customer feedback, making valuable changes much faster than usual.
This ability to empower improvement is one thing that makes NLX stand out. The company has seen promising funding from a number of investors, the latest of which will support it as it expand operations and accelerates its development efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2024
$12m
SERIES A
Jan 2023
$4.6m
EARLY VC
Total funding: $31.2m
Company benefits
- Medical, Dental, Vision
- 401k retirement plans
- Fully remote work culture
- Unlimited vacation days (and all federal legal holidays off)
- Conference reimbursement
- Company in-person retreats
Company HQ
Chelsea, New York, NY
Leadership
Andrei Papancea
(CEO & CPO)Adjunct Professor at Columbia University in NYC. Was Director of Engineering at Argo Group, and Lead Software Engineer at American Express. Previously co-founded Mangata, where they were CEO, and Max2 where they were Lead Software Engineer.
Vlad Papancea
(CTO)Was a Software Engineer at Argo Group and KoalaTeaCode, Web Developer at The Knox Student and Andrei Media&Consulting, and Mobile Developer at Knox College. Also co-founded and was Chief Mobile Officer at Mangata.
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