Merchant Success Manager, Rokt
CA$77-128k
OTE
CA$60-90k
BASE
+ Employee equity plan grant for eligible roles
4 days a week in office
eCommerce technology & software solutions
Job no longer available
eCommerce technology & software solutions
501-1000 employees
Job no longer available
CA$77-128k
OTE
CA$60-90k
BASE
+ Employee equity plan grant for eligible roles
4 days a week in office
501-1000 employees
Company mission
To make eCommerce smarter, faster, and better.
Role
Who you are
- We’re building a world-class team to match our ambition, and we're looking for a Merchant Success Manager who’s as obsessed with customer outcomes as they are with scale and innovation
- If you thrive in high-growth, fast-paced environments, love working cross-functionally, and get excited about using AI, data, and creativity to drive real results—this is your chance to shape something big
- Builder mindset—you take initiative, love fixing broken things, and thrive when given autonomy and ownership
- Passionate about customer success, growth, and product adoption—you think in terms of outcomes, not tasks
- Energized by fast-moving, high-growth environments where no two days look the same
- Strong communicator: you can communicate clearly and effectively with both technical and non-technical audiences—whether it’s a solo founder or a Shopify Plus enterprise team
- Love learning and experimenting with new tools, AI workflows, or automations to work smarter
- Have a strong bias for action—you don’t just identify opportunities, you execute on them
What the job involves
- You’ll be a trusted advisor to our merchants, a key player in product expansion, and a hands-on contributor to building processes that allow the team to move faster and deliver more impact
- Own a book of business: Build and nurture deep, consultative relationships with Shopify merchants, guiding them through onboarding, product adoption, and long-term success with Aftersell
- Drive product expansion: Partner with merchants to uncover growth opportunities, increase feature utilization, and deliver measurable ROI. You’ll help scale new feature rollouts and proactively identify upsell moments
- Unblock & optimize: Spot inefficiencies in the Merchant Success workflow and own the solution. You'll work with the team to build processes, playbooks, and automation that allow us to move faster—without sacrificing quality
- Use AI to move fast: Integrate AI tools into your daily workflow to drive productivity, uncover insights, and deliver a more personalized merchant experience
- Collaborate cross-functionally: Act as the voice of the customer, working closely with Sales, Partnerships, CS, Product, and Engineering to influence roadmaps, prioritize improvements, and deliver merchant-led innovation
- Experiment, test, learn: You’ll use data to back your decisions, test new approaches, and constantly look for ways to drive better outcomes—whether that’s merchant satisfaction, retention, or revenue expansion
Application process
- If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team
- The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email
- Successful candidates will be contacted to discuss the next steps
Our take
eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.
The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.
Rokt has a strong client base that includes giants like Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.
Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$325m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $487.8m
Company benefits
- Interest groups, sports clubs, and social events
- Global training events & online training courses
- Stock options
- Global all-staff events in amazing locations (Phuket, Thailand in January 2020)
- Generous relocation packages
- Generous time off
- Parental leave
- Mental health and wellness days
- Paid Sabbatical for employees who have been with us 3 years or more
- £55 per month social/wellness allowance, 6 sessions with a licensed therapist, 6 coaching sessions and other mental health perks
- Gym membership
- Premium health insurance
- £25 per month telephone allowance
Company HQ
Hudson Square, New York, NY
Leadership
Bruce Buchanan
(CEO)Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.
Justin Viles
(Advisor)Previously worked on strategic partnerships in the APAC region for Google, before moving on to co-found and serve as CEO at Rocklive.
Salary benchmarks
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