IT Specialist, Mistral AI

• If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence
• A degree in Computer Science or a related IT field
• Strong written and verbal communication
• Hands-on experience with Google Workspace administration
• Strong troubleshooting skills on both macOS and Windows environments
• Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting
• Familiarity with videoconferencing equipment and associated services
• Ability to lift and handle standard IT equipment such as monitors and network devices
• Proven experience in a similar support role within a fast-paced, global organization
• Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding

Desirable

• We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees
• In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance
• You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes
• You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory
• You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable
• Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco)
• Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step
• Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience
• Deliver physical IT onboarding sessions
• Install, configure, and update computers along with IT and videoconferencing equipment
• Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records
• Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized
• Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore)
• Oversee user accounts and application licenses with precision
• Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users
• Train and guide users on applications, hardware, and best practices
• Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem