Account Management Lead, First Mile
+ Sales bonus scheme, up to 50% of your basic salary
Recycling and waste management services
Posted today
Recycling and waste management services
101-200 employees
Posted today
+ Sales bonus scheme, up to 50% of your basic salary
101-200 employees
Company mission
To revolutionise business sustainability, starting with waste and recycling.
Role
Who you are
- Convincing with outstanding communication skills – able to inform, help and advise our customers clearly and liaise effectively with other team members including the business development and supply chain managers
- Expert listening skills, to understand exactly what both customers and the team require
- Motivational, ability to manage and lead a team of account managers to achieve key goals
- Creative thinking, able to innovate and improve our proposition
- Able to adapt effectively to changing priorities and environments
- Strong commercial acumen, a logical thinker, ability to build solutions
- Proven account management experience, preferably in a B2B environment
- Can translate strategies into tactical plans and implement
- Problem analysis and problem-solving
- Ability to think strategically and to lead
- Advanced troubleshooting and multi-tasking skills
- Proven success under pressure, able to work to short deadlines
- Excellent negotiator
- Identifies business improvements and provides solutions
- Extensive knowledge of the principles of business customer management
- Strong business language communications skills, via telephone and email
- Ability to project manage and develop business initiatives
- Use of Outlook, Word, Excel and PowerPoint; experience of Sales Force beneficial
- Strong management experience, leading teams within a customer focussed field
- Track record growing current business accounts and identifying new business opportunities
- Experience implementing new customer strategies and projects
What the job involves
- Lead and manage a team of Account Managers/Junior Account Managers, delivering against the strategy to meet First Mile’s ambitious growth and retention plans for its B2B customer portfolio
- Build, expand and maintain key customer relationships, leveraging commercial value with strategically important large customers
- Ensure customers are amazed by exceptional account management, delivering against their sustainability goals, presenting and delivering innovative projects and can clearly recognize the value of their First Mile partnership
- Motivate, manage and develop team: Provide effective leadership and management to the team, providing coaching and development to improve skills and end results as well as moving the team up the development ladder
- Retention & Growth: Responsibility for portfolio planning and risk management, ensuring First Mile achieves industry leading customer retention. Build creative value led propositions to ensure growth opportunities are maximised and sales targets are met or exceeded, with strong margins
- Strategy & Ownership: Contribute to the longer-term business strategy and service solution, using customer and market insight to help shape and optimise future services, pricing and products
- Manage, motivate and direct their team, to ensure delivery of sales targets; recruiting and training new team members as required
- Hold regular 121s and team meetings, ensuring team is aligned on strategy and goals
- Work with the Head of Sales and HR to develop team, drive results and address staff training and coaching needs
- Co-ordinate delivery of customer service projects or initiatives
- Evaluate and performance manage staff
- Ensure sales targets are met whilst hitting margin targets in line with the current business
- Ensure team’s pipelines are up to date and tracking towards hitting targets
- Implement clear strategic key account planning to achieve business objectives, high customer retention and maximise growth opportunities
- Meet customers where required, providing senior level input to sales approach, proposals, and presentations; help close big deals or retain existing work
- Be the voice of the customer within First Mile - effectively communicates and interact with other departments to ensure smooth delivery of service to customers
- When needed, present and positively represent the brand at business pitches
- Provide the Head of Account Management and CCO with analysis and insights to support the setting of annual sales budget for your team; provide forecasting and insight
- Help to identify new service or product opportunities as required
- Keep ahead of industry developments, track market competitor price and product movements
- Manage and resolve complex and escalated customer issues
Salary benchmarks
Our take
First Mile is an environmental and waste management business based in London. It works with over 30,000 London-based businesses to reduce their carbon impact through services regarding waste, recycling, and renewable energy.
The company has a differentiated approach to waste and recycling, with a focus on supporting businesses through high levels of customer service and the use of technology to efficiently and cost-effectively collect waste across the city. It allows companies to avoid sending any waste to landfill, an attractive proposition for the sustainability-conscious business.
With a track record of excellent growth, First Mile is in a strong position in the London waste market and have even expanded its operations to Birmingham. Backed by Growth Capital Partners, the company has continued to grow its sustainable services and has become a leading player in the sector. It's also became the first business in the waste management industry to achieve B Corp Certification - recognising not just the quality of its services, but its commitment to responsible and ethical business practices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Fitzrovia, London, UK
Leadership
Bruce Bratley
(Founder & CEO)Previously founded the waste and recycling consultancy, Envictor and worked as a Commercial Director for Valpak.
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