Customer Success Manager, Vanta
DACH
+ Equity
3+ days a week in office
AI trust management platform
Job no longer available
AI trust management platform
1001+ employees
Job no longer available
+ Equity
3+ days a week in office
1001+ employees
Company mission
To help businesses earn and prove trust.
Role
Who you are
- Based in the London area, able to commute to our London office 3 days a week
- 2+ years in Customer Success with a strong background in managing a large and diverse book of business at scale
- Fluency in German
- Effective collaboration skills to drive beneficial outcomes for both customers and Vanta
- Adaptable and action-oriented, thriving in a fast-paced, evolving environment
- Strong communicator with excellent critical thinking and problem-solving abilities
- Highly empathetic, with a track record of achieving high retention and customer satisfaction
- Experience in security or compliance is preferred; a passion for learning and growth in this area is essential
What the job involves
- As Vanta’s CSM for DACH, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta’s specialised solutions
- By combining a customer-centric approach with product and security expertise, you will contribute to the success and satisfaction of Vanta’s DACH customers, helping them achieve robust security and compliance outcomes, and promoting customer retention and account health
- Following Vanta’s exponential growth over the past year, we are focused on providing world-class customer experience to a growing number of security-conscious software companies
- Lead all post-sales activities for Vanta’s DACH customers through onboarding, implementation, and renewal, while identifying upsell opportunities
- Partner with Account Managers to drive renewal and expansion within your book of business
- Serve as the voice of the customer within Vanta, advocating for their needs and priorities
- Guide customers toward specific business outcomes, aligned with their timelines
- Become a product expert in Vanta’s platform, offering solutions to improve security posture via our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solutions
- Develop trusted advisor relationships with key customer accounts, stakeholders, and executive sponsors, leading to renewals, expansion, and advocacy
- Collaborate cross-functionally to resolve customer issues and achieve mutual goals
Salary benchmarks
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for startups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with startups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta's latest $150M raise, boosting its valuation to $4.15B, highlights the company's rapid growth and strong market position. With AI-driven automation, expanding government partnerships, and strategic acquisitions on the horizon, Vanta is scaling quickly while solving real customer problems. Backed by a talented leadership team and a growing customer base, the company looks set to continue its upward trajectory and build a lasting, sustainable business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2025
$150m
SERIES D
Jul 2024
$150m
SERIES C
Total funding: $500.2m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(Founder & CEO)Prior to co-founding Vanta in 2017, Christina worked in Product Management for Dropbox. She was also a Professor at the School of Visual Arts and worked on the Investment Team at Union Square Ventures.
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