Customer Success Manager, Vanta
DACH
+ Equity
3+ days a week in office
Automated compliance and security provider
Be an early applicant
Automated compliance and security provider
501-1000 employees
Be an early applicant
+ Equity
3+ days a week in office
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- Based in the London area, able to commute to our London office 3 days a week
- 2+ years in Customer Success with a strong background in managing a large and diverse book of business at scale
- Fluency in German
- Effective collaboration skills to drive beneficial outcomes for both customers and Vanta
- Adaptable and action-oriented, thriving in a fast-paced, evolving environment
- Strong communicator with excellent critical thinking and problem-solving abilities
- Highly empathetic, with a track record of achieving high retention and customer satisfaction
- Experience in security or compliance is preferred; a passion for learning and growth in this area is essential
What the job involves
- As Vanta’s CSM for DACH, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta’s specialised solutions
- By combining a customer-centric approach with product and security expertise, you will contribute to the success and satisfaction of Vanta’s DACH customers, helping them achieve robust security and compliance outcomes, and promoting customer retention and account health
- Following Vanta’s exponential growth over the past year, we are focused on providing world-class customer experience to a growing number of security-conscious software companies
- Lead all post-sales activities for Vanta’s DACH customers through onboarding, implementation, and renewal, while identifying upsell opportunities
- Partner with Account Managers to drive renewal and expansion within your book of business
- Serve as the voice of the customer within Vanta, advocating for their needs and priorities
- Guide customers toward specific business outcomes, aligned with their timelines
- Become a product expert in Vanta’s platform, offering solutions to improve security posture via our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solutions
- Develop trusted advisor relationships with key customer accounts, stakeholders, and executive sponsors, leading to renewals, expansion, and advocacy
- Collaborate cross-functionally to resolve customer issues and achieve mutual goals
Salary benchmarks
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
38% female employees
20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company values
- Put customers first: We center our customers and their needs in our work, and invest in long-term relationships with them
- Presume good intent: We naturally support and uplift our teammates and partners. We are kind to and respectful of Vanta’ns, partners, customers, and even competitors - and we presume good intent, especially with teammates.
- Bias for action: We make decisions and act quickly even in the face of uncertainty. When we get new information, we’re comfortable with reversing decisions as long as we move quickly so we can iterate and learn
- Lead with resilience: We don’t let day-to-day volatility knock us off course - we operate with resilience and fortitude. We see rapid change as an opportunity to continue redefining an industry in service of our customers
- Decide with frameworks: We develop and use frameworks to evaluate alternatives neutrally, focus requests for feedback, explain the “why” behind decisions, and ensure that similar decisions in the future are made consistently
- Do what it says on the tin: We hold ourselves to the highest standards, and are truthful, humble, and accountable, especially when we (inevitably) make mistakes along the way
Company HQ
Civic Center, San Francisco, CA
Articles
Leadership
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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