Customer Success Manager, DataDome
Online fraud and bot protection
Job no longer available
Online fraud and bot protection
101-200 employees
Job no longer available
101-200 employees
Company mission
To rid the web of fraudulent traffic.
Role
Who you are
- At least 4+ years in a Customer Success, or Account Management role
- Proven experience handling complex negociations
- Track record in exceeding gross retention rate and achieving net retention rate
- Previous experience in a B2B SaaS environment is mandatory
- Experience working with a technical / corporate IT base
- Bachelor’s Degree or equivalent experience
- Native-like proficiency in English is mandatory
What the job involves
- To support its exponential international growth, DataDome is looking for a CSM to join the team in New York, operating globally to report directly to the Head of CSM
- Ensure our Customers achieve their objectives with DataDome solution
- Drive the best customer experience as trusted advisor throughout the Customer journey
- Secure 100% of contracts’ renewal
- Convert monthly committed customers into yearly contracts
- Trigger satisfaction to promote expansion
- Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection
- Guide your customers through each step of DataDome's customer journey, triggering the next steps to achieve the business value faster and secure the renewal
- Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors
- Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg G2.com)
- In collaboration with the Technical Account Managers, evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal
- Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed
- Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells
Our take
The move to digital commerce and communications has many benefits for everyone involved, but it has also coincided with the rise of bot attacks - automated scripts which mimic human behavior for the purposes of fraud or disrupting a service. DataDome offers a solution, providing protection against malicious bots for an enterprise's mobile apps, APIs, and websites.
DataDome is one player in a heavily contested market and competes against the likes of PerimiterX and HUMAN. However, it stands out due to its machine learning engine which enables it to analyze all data requests within 2 milliseconds. This gives it the ability to operate in real time without increasing latency for customers using the client's services legitimately.
DataDome has secured backing in the form of enterprise customers, among which are the NYT, Reddit and Tripadvisor, all firms which are particularly vulnerable to bot attacks. It has also secured significant investment that is cited to fund global commercial rollout, as well as supporting accelerated R&D efforts that will ensure its offering stays well ahead of bot developers and fraudsters.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2023
$42m
SERIES C
May 2021
$35m
SERIES B
Total funding: $81.1m
Company benefits
- Remote, hybrid, & in-office options, including working from our NY office, located in Soho
- $500 stipend to help you set up your ideal workspace
- Generous & customizable health benefits covering medical, dental, & vision insurance
- Events and workshops planned throughout the year including two annual offsite events, summer & winter parties, lunch & learns, & much more
- PTO - 27 days + 12 national holidays
- 401 K eligibility + matching
- Parent care - gifts & care packages
- $1500 referral bonus
Company HQ
SoHo, New York, NY
Leadership
Benjamin Fabre
(Co-Founder & CEO)Spent over a decade as co-founder and CTO of Agence CD Net, and moved on to co-found and serve as president at Institut TrendyBuzz. Subsequently spent a brief spell as COO of Linkfluence.
Fabien Grenier
(Co-Founder & Chairman)Spent 7 years as CEO and co-founder of CD Net, then co-founded and served as CEO at TrendyBuzz Institut. Worked for a year as VP of sales and marketing at Linkfluence.
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