Patient Support Center Care Navigator, Care Continuity
Care coordination solutions
Open for applications
Care coordination solutions
21-100 employees
Open for applications
21-100 employees
Company mission
To ensure patients receive timely and informed care from within the care delivery network.
Role
Who you are
- Our ideal candidate will enjoy working independently to complete daily assignments while supporting their team's workload where the ultimate goal is caring for patients
- Seeking candidates who have a people-first mentality, excellent customer service skills, are proactive, dependable, organized and are able to multi-task
- Minimum 18 years old with HS diploma or equivalent
- Preferred at least 1 year of college completed
- Comfortable troubleshooting basic computer issues
- Able to navigate comfortably between multiple windows/computer applications
- Good written and oral communication skills
- Self-motivated and responsible
What the job involves
- Care Continuity is looking to hire a full-time, remote, work from home Patient Support Center Care Navigator to work Monday - Friday daytime hours
- Full-time employees are eligible for excellent benefits, including insurance benefits stipend, paid time off (PTO), holiday pay, and 401k matching
- This position will be responsible for contacting patients that were recently discharged from the hospital and offering them assistance in scheduling their recommended follow-up appointments
- They will also be calling physician offices to schedule follow-up appointments for patients that do accept our services
- If this sounds like the right customer service opportunity in healthcare for you, apply today!
- Outbound and inbound calls to and from patients/provider offices
- Working on the computer to read charts, fax records, look up insurance coverage, and make detailed notes regarding patient scheduling preferences
Our take
Care Continuity is addressing the fragmented state of patient care journeys through its expert patient navigation solutions. Utilizing advanced analytics, purpose-built digital tools, and personalized concierge integrations, the company combats issues like patient leakage within the healthcare system.
Recently closing a successful funding round, the company is positioned for strategic growth,; investing in product development, expanding its reach, and enhancing its AI-driven patient navigation platform. This investment also underscores industry acknowledgment of Care Continuity's pivotal role in reshaping patient care experiences and optimizing health system networks.
Alongside the funding, the company also boasts a remarkable 60% revenue CAGR, and 155% increase in navigated patients. As Care Continuity charts its course for the future, it is poised to sustain its impact, providing effective and innovative solutions that transcend the complexities of the modern healthcare landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$10m
EARLY VC
Jul 2022
$5.2m
SERIES A
Total funding: $19.7m
Company HQ
Dallas Downtown Historic District, Dallas, TX
Leadership
Andrew Thorby
(Founder)Over 30 years experience in Chief Executive Officer roles having previously served at Akili, Azima Healthcare Services and Care Continuity. After 11 years as CEO and 2 years as Director at Care Continuity, they are currently on a sabbatical.
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