Customer Success Associate, Runwise
$70-90k
Heat management platform for buildings
Posted today
Heat management platform for buildings
21-100 employees
Posted today
$70-90k
21-100 employees
Company mission
To help buildings operate better to save owners money, make tenants more comfortable, make cities more affordable, and make the planet a cleaner place for everyone.
Role
Who you are
- Runwise is looking for an entry-level Customer Success Associate who is highly motivated, results-oriented, and looking to learn about Customer Success and the SaaS/PropTech industry
- You have 0-1 years of direct customer management experience in a Customer Success, Support or Account Management role or are interested in learning about the Customer Success space
- You have excellent social and communication skills and find it easy to get along with others
- You are detail-oriented, and extremely organized and you have strong project management skills
- You thrive by building long-term relationships and partnering with a range of stakeholders (customers, colleagues, etc.)
- You are a problem solver and can help diagnose and troubleshoot problems quickly and efficiently
- You are eager to learn and grow in your abilities. Over time you will help to distill technical or complex systems into simpler concepts to empower customers
- You are willing and capable of working very hard and at times longer hours during peak season (winter)
- You are passionate about real estate and/or energy efficiency
What the job involves
- As a Customer Success Associate at Runwise you will have the opportunity to work directly with our Customer Success Managers
- Each customer and each building has unique needs
- You will assist our Customer Success Managers, helping them effectively manage their books of business while you learn our product and services
- You will be an integral part of our customer experience, helping our customers run their heating systems in an energy efficient way that makes tenants more comfortable
- Assisting property managers, supers and owners with the Runwise platform
- Drafting and delivering savings reports for existing customers
- Pulling reports and reviewing customer data to distill trends, flag inconsistencies, etc
- Reviewing customer dashboards, usage, etc. to help identify trends and triggers to escalate to Customer Success Managers
- Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
- Assisting Customer Success Managers to build relationships with all parties that are interested in the Runwise product (supers, property managers, owners)
Our take
In the battle against climate change, emissions from buildings are often overlooked. But they contribute over a quarter of all global carbon emissions. This is part due to ancient energy systems, and to archaic building management practices which make it hard to update these systems.
Runwise provides technology for building managers to operate energy systems better. This lets them lower emissions while providing greater comfort for residents and workers. It works via a combination of wireless control, a sensor network and a software platform. This is attractive because is lowers operating costs significantly and makes running buildings easier.
Runwise controls the key energy systems in thousands of buildings across the US, and removes significant amounts of carbon emissions per year. It is also well-funded, which has allowed it to expand significantly and make more buildings operate better and greener.
Steph
Company Specialist at Welcome to the Jungle
Insights
79% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2023
$11m
EARLY VC
Nov 2022
$19m
SERIES A
Total funding: $46.3m
Company HQ
Midtown South, New York, NY
Articles
Leadership
Jeffrey Carleton
(Co-Founder & CEO)Previously a General Manager with Beach Lane Management, overseeing the portfolio of over 150 buildings.
Lee Hoffman
(Co-Founder & President)Previously Senior Director of Engineering at The Knot Worldwide. Co-founded and was CEO at Veri/Memoir. Also co-founded Terabolic.
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