Customer Success Manager, Blink
+ Equity allocations
3 days a week in office
Enterprise app that empowers frontline workers
Be an early applicant
Enterprise app that empowers frontline workers
21-100 employees
Be an early applicant
+ Equity allocations
3 days a week in office
21-100 employees
Company mission
Blink's mission is to empower frontline workers to maximise their impact.
Role
Who you are
- You’re a natural relationship-builder with a genuine passion for helping customers succeed. You love solving problems, thrive in a fast-paced environment, and bring energy, initiative, and structure to everything you do
- 3-5 years experience in a Customer Success role within a B2B SaaS business
- Confidence managing the full customer lifecycle, including renewals and upsell conversations
- A proactive, growth-oriented mindset and excitement about contributing to a scaling CS team
- Empathy, strong listening skills, and a customer-first attitude
- The ability to work independently with excellent time management and discipline
- Strong technical and digital skills, able to automate tasks using online tools
- Experience in a metrics-driven environment, with a results-oriented approach to your work
- A competitive spirit, hunger for learning, and a drive to exceed expectations
What the job involves
- Reporting to US Customer Success Team Lead
- As part of our Customer Success team across the US, UK, and Australia, you'll help us to take our customer-focused ethos to the next level
- You’ll be the strategic partner to a portfolio of customers - guiding them to achieve their business goals while maximizing the value they get from Blink
- You'll play a crucial role in building strong relationships, driving adoption, and supporting customer growth
- Developing a deep understanding of each customer’s business objectives, challenges, and industry trends
- Acting as a trusted advisor - offering strategic recommendations to drive value, adoption, and long-term satisfaction with Blink
- Building and nurturing strong relationships with key stakeholders, from day-to-day users to executive sponsors
- Leading renewal and expansion conversations, identifying growth opportunities, and reducing churn
- Creating compelling, value-led business cases to promote adoption of additional features or services
- Collaborating with our Product and Engineering teams to champion the voice of the customer and inform the product roadmap
- Delivering engaging webinars, training sessions, and reusable content that supports scalable customer success
Our take
Apps catering to frontline workers are seeing a surge of interest in the market these days, as businesses finally start to wake up to using tech to better connect with these employees, and investors eye up an interesting and new growth opportunity in enterprise IT.
Blink’s particular approach has been to try to create a user interface, and functionality, that caters both to asynchronous activities as well as real-time information, the idea being that front-line workers are most likely not going to be looking at the app continuously throughout the day, so the priority for making sure important things surface when they do is especially higher.
Blink was founded in London — where it has found strong traction with metropolitan bus networks and the NHS (where thousands of frontline workers in clinical and nonclinical roles are on Blink).
Now Blink is HQ’d in New York in an attempt to focus on the U.S. market. There are an estimated 2.7 billion people working on the front line according to the company, so there’s a fair amount of room for growth despite an increasingly competitive landscape with well-funded projects like Justworks, Workplace from Meta and When I Work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"There are some really smart people here who can process information quickly. There's an expectation that one is able to be self-solving while also..."
Funding (last 2 of 3 rounds)
Nov 2021
$19.7m
SERIES A
May 2020
$11m
EARLY VC
Total funding: $31.3m
Company benefits
- Generous equity allocations with significant upside potential
- All the traditional benefits such as Health Insurance (AXA Health), Ride2Work and Pension schemes
- Ability to grow, learn and solve a variety of challenges, working in a supportive environment with smart, driven people
- Office fridge filled with snacks and drinks, regular team lunches and socials
- The opportunity to be part of something impactful, large-scale, meaningful & fulfilling
- 20 days holiday
Company values
- Always aim to delight - Own the outcome and exceed expectations
- Move fast and think big - Be curious, inquisitive and set the agenda
- Be a positive catalyst - Inspire positive change with a helpful attitude
- Never stop learning - We thrive when sharing knowledge and supporting each other
Company HQ
Barbican, London, UK
Articles
Leadership
Sean Nolan
(CEO)Previously worked as Network & Security Engineer at Morse for 2 years and co-founded Tomorrow Communications
Salary benchmarks
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Diversity, Equity & Inclusion at Blink
Blaise Daldin (Sourcing Lead)
- We know there’s much more to be done, and are actively invested in driving deep, meaningful change towards broader representation in our workforce. All leaders and employees involved in the hiring process will undergo inclusion and unconscious bias training, while looking to support and partner with diverse communities and networks at every opportunity.
- Diversity and inclusion remain our #1 priority as the team continues to grow. We’ve added new recruitment initiatives over the past six months to attract a wide range of applicants that generates a diverse shortlist for every new role. We’ve also reviewed our employer branding and advertising to ensure content and language are inclusive throughout. So far, this has improved our gender balance by 20%:
- Blink is committed to nurturing a culture of belonging that celebrates diversity in all its forms – and encourages employees to bring their whole selves to work.
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