Founding Account Executive, Surfly
+ Employee stock options
No relocation offered
Collaborative & compliant digital journey creator
Open for applications
Collaborative & compliant digital journey creator
21-100 employees
Open for applications
+ Employee stock options
No relocation offered
21-100 employees
Company mission
To build next generation web tools that bring back the human touch in online experiences.
Role
Who you are
- We want someone who is genuinely, almost annoyingly curious. Someone who sees a new AI tool drop on a Tuesday and has already broken it apart by Wednesday. You do not need to write code. You do need to love understanding how things work, because you cannot sell the hands of AI to a skeptical enterprise architect by reading off a slide. You have to get it
- 3+ years closing SaaS or enterprise software as an AE, with the track record and references to prove it
- Deeply, relentlessly curious. You take products apart to see how they tick, and new AI tech excites you instead of scaring you
- Technically credible. You can hold your own with IT buyers and solutions architects and run a real demo without a sales engineer holding your hand for every question
- Comfortable selling with partners, not just cold and alone. Co-sell is a big part of how Webfuse wins
- Working knowledge of the contact center and conversational AI world (NICE, Genesys, Cognigy, Amazon Connect, and the new wave of agentic players) is a strong plus
- Background selling into insurance, financial services, or healthcare is a plus
- A genuine self-starter who is energized, not paralyzed, by a blank page
- A sharp communicator who gets things done and would rather build a category than babysit a mature one
- Based in in or around Amsterdam. On-site/hybrid
What the job involves
- This is the rare founding seat that is actually founding. There is no playbook to inherit. You will write it. You will decide which use cases land, which industries move first, how the demo should feel, and what the pitch sounds like when it finally clicks in a buyer's head
- You will do this with a direct line to the CRO and CEO, and with serious wind at your back: a partner channel that includes NICE (who named us their Partner of the Year), Cognigy, Genesys, and Amazon Connect, plus 150+ joint customers already in the ecosystem. You will hunt, but you will hunt with a loaded deck
- Own Webfuse pipeline end to end, mixing your own outbound hunting with co-sell motions through major CX and AI voice/chat players NICE, Cognigy, 11Labs and the wider contact center ecosystem
- Run discovery and demos that are technically real, not hand-wavy. You'll explain how Webfuse executes inside live web apps and where it slots into an AI contact center stack
- Get into the room with the people who matter: business buyers, IT, and the solutions architects who will pressure-test you
- Turn partner relationships into closed revenue, not just friendly intros
- Juggle multiple enterprise deals at once and move each one forward with intent
- Pull in sales engineering, ops, legal, finance, and CS to close clean and hand over right
- Take everything you learn in the field and feed it straight back into the product story, the ICP, and the demo. In a founding role, what you hear on calls shapes what we build
- Build your own voice on LinkedIn and in the agentic CX conversation. We want you visible
- Keep the CRM honest so the forecast means something
Our take
Customer service is one of the most frustrating costs borne by insurers and banks selling complex products. Surfly helps agents deal with requests through their co-browsing software allowing them to take over a customer’s web-session.
Unlike other co-browsing and video call customer service products, Surfly allows you to co-browse the full web without needing to change or modify any code on any website or force you to a virtual browser. Over 3.000 organizations use the platform to collaborate with users, as well as utilizing it to demo products to prospective clients.
The companies biggest challenge is competing in a saturated market of sticky customer service software. Companies may be reticent to retrain agents used to their workflows on another platform, but with good funding at its back Surfly certainly has a swinging chance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2019
$2.3m
EARLY VC
Dec 2016
$1.2m
EARLY VC
Total funding: $4m
Company benefits
- MacBook and Jabra headset
- Standing desk and ergonomic chair
- Work with other smart, ambitious, curious, and dependable colleagues
- Employee stock options: we are all owners and shareholders of our company - Surfly's success is in our hands!
- 25 holidays per year
- Company-wide gathering and team outings
- Monthly wellness allowance
- Professional development opportunities
- Foosball table at the office
- Beautiful office in city center with canal views
- Relocation assistance
Company HQ
Burgwallen Nieuwe Zijde, Amsterdam, Netherlands
Leadership
Nicholas Piël
(Founder & CEO)Earned an Msc in Artificial Intelligence from the University of Amsterdam. During their studies Nicholas worked part time as tech support which sparked the idea for Surfly.
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