IT & Business Systems Support Analyst, Yoto
6 month FTC
£60-70k
+ bonus scheme
1-5 days a week in office
Interactive audio platform for kids
Be an early applicant
Interactive audio platform for kids
101-200 employees
Be an early applicant
£60-70k
+ bonus scheme
1-5 days a week in office
101-200 employees
Company mission
To help parents inspire the next generation of independent, creative minds.
Role
Who you are
- 4+ years in a similar IT support or systems coordination role
- Proven experience supporting multiple cloud-based tools in an admin or technical support capacity
- Experience using automation, workflow, or integration tools to improve operational efficiency and reduce manual processes
- Experience documenting, standardising, and improving operational processes, not just responding to support requests
- Demonstrated ownership mindset with a focus on governance, consistency, and continuous improvement
- Confident managing tickets and contributing to process improvements
- Excellent attention to detail, organisation, and follow-through
- A service-first attitude, focused on resolving issues efficiently and professionally
- Friendly, proactive, and comfortable working with colleagues across the business
- Able to work independently and as part of a fast-paced hybrid team
- Strong working knowledge of Google Workspace, Okta, and MDM solutions
- In-depth experience supporting MacOS and Windows environments
- Familiarity with service management tools (e.g. Jira, Zendesk, Freshservice)
- Understanding of automation and IPaaS platforms plus a curiosity about emerging tech (especially AI)
- Exposure to supply chain/logistics workflows
What the job involves
- We’re looking for a curious, technically-minded Support Analyst to join our growing IT & Business Systems team
- You’ll play a key role in supporting colleagues across the business, managing IT services, administering business systems, and ensuring our tools, processes, and access controls run smoothly and efficiently
- This role combines hands-on support with systems administration, documentation, and continuous improvement, making it a great opportunity for someone who enjoys solving problems, improving how things work, and helping teams get the most from their technology
- You'll work closely with colleagues across Yoto and our external IT partners to deliver a reliable, scalable, and user-focused support experience
- We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it!
- Forming part of the global Yoto Operations team, the Systems Operations Team is responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business
- Working closely with all teams in the wider business, the Systems Operations team ensures systems meet the business’s requirements as we scale so we are able to grow sustainably
- The Systems Operations team is key in driving operational excellence - focussing on automating manual processes allowing Yoto to expand without continuous hiring, and the seamless integration between all of Yoto’s key platforms
- First-line IT support - triage, resolve, and escalate tickets while maintaining queue hygiene and clear ownership
- Process improvement - continuously refine IT support processes for consistency, scalability, and resilience
- Access & permissions management - manage Okta groups, application installs, and access requests in line with security and approval standards
- Platform support - provide first-line support across Google Workspace, Okta, MDM tools, and Shopify in partnership with the external IT provider
- Licence & access governance - run monthly licence checks with Finance and conduct regular access reviews across systems
- Platform onboarding - assist with new platform rollouts including SSO setup and basic access configuration
- People processes - support onboarding/offboarding workflows, maintain email groups, and ensure accuracy through periodic reviews
- Stakeholder collaboration - work with business teams and the external IT provider to support shared processes and tooling
- Documentation ownership - maintain and improve SOPs, knowledgebase articles, runbooks, and support content in Notion
- Reporting & continuity - circulate updates to stakeholders and maintain accurate handover documentation to support business continuity
Salary benchmarks
Our take
A key development in the last 5 years has been a move towards screen-based kids entertainment like apps and streaming services. However, more recently there have been concerns that excessive screen time for children can be damaging to health and development. So, many consumers are looking for alternative products which will expose children to modernity without the drawbacks of many modern devices. This is the demand which Yoto is setting out to capitalise on.
Yoto's product - a screen-free audio platform - enables children to access features such as audiobooks, podcasts, and soundscapes via physical cards inserted into the device. The Yoto Player has received considerable early praise from consumers and from investors also, who granted Yoto considerable funding.
Perhaps the most difficult challenge for a business operating in the highly competitive children's toys market is keeping its product current. However, Yoto's software is fully customisable, meaning that alongside its library of content, parents can add their own audio files to the device to suit the interests of their children. This imbibes Yoto with a customisability that gives it an edge, especially as children's tastes change with age.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
11 people
Niamh Power, Tech Lead Manager
Our mission
Looking after Yoto's native iOS & Android apps, which allow parents to control and manage their players, their library and discovering new contentInsights
Company
Funding (last 2 of 3 rounds)
Jun 2024
$22m
SERIES B
May 2021
$17m
SERIES A
Total funding: $39.1m
Company benefits
- Your birthday off
- Choice-based approach to where you work - we encourage everyone to come in to the office minimum once a month
- A Work from Anywhere policy giving you the opportunity to work from a different location for a temporary period
- Yoto player and starter pack of cards
- Company socials and celebrations, including our annual Yoto Fest
- 2x volunteer days a year
- 24/7 Employee Assistance Programme (EAP)
- Family-friendly leave
- 25 days holidays plus bank holidays
- Workplace pension
- Private Medical Insurance or Wellbeing Allowance
- Dental advice and guidance
- Income Protection
- Life Assurance
Company HQ
Somers Town, London, UK
Articles
Leadership
Ben Drury
(Co-Founder & CEO)He has extensive experience as a Non Executive Director for the likes of Marmalade and Intercede. Since 2016, he has also been a board member and investor for Pimoroni.
Filip Denker
(Co-Founder & CTO)People progressing
Beth is our wonderful Head of Product, she got promoted to the position after 2 years as a Senior Product Manager.
Niamh is our superstar Tech Lead Manager for the iOS team, she got promoted to the position after 18 months as a Senior iOS Engineer.
Diversity, Equity & Inclusion at Yoto
Clemence Strobl (Talent & People Manager)
- At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.
- We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated.
- We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators, and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion.
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