Product Operations Specialist, Speak

• 3–5+ years of experience in product operations, product management, product support, or QA roles involving issue and incident management
• Technically sharp and precise — skilled at reproducing bugs, digging into logs, spotting duplicates or inconsistencies, and writing clear, actionable tickets Engineers can move on
• Deep user empathy — you care about how issues impact real users and work relentlessly to make sure the right pain points are surfaced and addressed
• Clear and concise communicator — able to translate between technical and non-technical audiences, whether writing a Linear ticket, summarizing in Slack, or sharing a weekly digest
• Highly organized and operationally rigorous — thrives in keeping systems clean, workflows repeatable, and information easily digestible
• Ownership mentality — you don’t wait to be told; you step in, escalate thoughtfully, and close the loop
• Collaborative and cross-functional — experienced working closely with Engineers, PMs, and CX to drive alignment and unblock resolution
• Thrives in fast-paced, ambiguous environments — can build from scratch, juggle multiple priorities, and get things done

Desirable

• We're looking for a Product Operations Specialist to take full ownership of issue and feedback management at Speak and help scale the Product Ops function
• As the second hire on the team, you'll be hands-on in investigating bugs, reproducing edge cases, and collaborating with Engineers and CX to drive resolution
• You’ll manage everything from triage to documentation and tracking — while also improving the workflows, systems, and visibility that make this function scale
• You'll work closely with PMs, Engineers, Designers, CX, and Content as a trusted partner and source of truth on product quality, user pain points, and emerging trends — helping ensure we're always building the right things, and fixing the right problems
• Own and manage the full lifecycle of bugs and feature requests — from intake and triage to investigation, documentation, and resolution. Reproduce issues, dig into logs, and partner with Engineers to unblock fixes. Maintain a clean, organized tracker in Linear
• Collaborate cross-functionally across CX, QA, Content, Engineers, and PMs to ensure issues are well-documented, prioritized, and communicated clearly
• Drive product visibility by publishing monthly product health reports to highlight trends, support prioritization, and drive accountability across teams
• Improve and scale the function by streamlining triage workflows, feedback systems, and documentation
• Support broader Product Ops efforts over time, including QA coordination, VOC analysis, user engagement loops, and launch/change management