Enterprise Customer Success Manager, hyperexponential
$160-180k
OTE
$135-150k
BASE
Offers equity and $27K – $30K Bonus
AI-powered platform transforming risk and pricing decisions
Open for applications
AI-powered platform transforming risk and pricing decisions
201-500 employees
Open for applications
$160-180k
OTE
$135-150k
BASE
Offers equity and $27K – $30K Bonus
201-500 employees
Company mission
To build the decision infrastructure that helps the world take on more risk with confidence.
Role
Who you are
- Successfully managed and grown complex enterprise accounts, driving measurable customer value and high adoption of SaaS or technology platforms
- Delivered proactive renewal strategies and identified expansion opportunities, resulting in strong net revenue retention (NRR) across large accounts
- Led high-quality customer engagements (e.g., QBRs, workshops) that demonstrated strategic insight and strengthened client relationships
- Captured and communicated structured customer feedback, influencing product or operational enhancements
- Collaborated effectively with cross-functional teams (Sales, Product, Delivery, BVC) to align on customer outcomes and resolve challenges
- Demonstrated resilience, adaptability, and a proactive approach in fast-paced, ambiguous environments, consistently prioritising actions for maximum impact
- If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team
What the job involves
- Our Customer Success team partners with hyperexponential’s largest and most complex customers to drive measurable value and long-term adoption of the hx platform. We build deep, strategic relationships with enterprise insurers, align on business outcomes, and ensure customers actively leverage core product capabilities to achieve those outcomes
- We work cross-functionally with Sales, Product and Delivery to create seamless experiences from onboarding through expansion. The team values proactive ownership, clear communication, and rigorous follow-through, empowering every member to shape customer success and influence our product roadmap
- As we scale, you’ll join a high-performing group that thrives on curiosity, collaboration, and impact. Your work will directly strengthen customer outcomes, account health, and hx’s market reputation
- Act as a strategic partner to enterprise customers, guiding them to achieve measurable value and long-term success through effective adoption of the hx platform
- Drive customer value and platform adoption by ensuring accounts realise strategic outcomes and actively leverage core product capabilities
- Maintain and grow account health by executing proactive renewals, detecting risks early, and identifying opportunities for expansion
- Deliver high-impact engagements (e.g., QBRs, workshops, value assessments) that showcase deep customer understanding and elevate the hx brand
- Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements
- Champion cross-functional collaboration by partnering with Sales, Product, Delivery, and BVC to ensure smooth delivery, resolve issues, and align on customer success strategies
Application process
- If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome
- Initial call with our Talent team to kick things off and learn more about your background
- Manager interview with the Hiring Manager to explore your experience in more depth
- Skills assessment with the Customer Success team presenting a QBR (ideally in person)
- Values interview to get to know how you work and how that aligns with hx’s culture
- We offer!
Our take
hyperexponential was created to provide modelling software to help people and businesses build, deploy and manage analytical models that work with small, sparse and fragmented datasets. Its goal is to make teams more agile, collaborate more deeply, and work more productively.
hyperexponential's pricing and data-driven decision-making software is built for the speciality and commercial insurance markets. The product has broad applications, but the company's initial focus is on speciality insurance, a sector the founders know well, having worked there for more than a decade.
The company's making a name for itself too, working with some of Europe's biggest insurers to transform how pricing decisions are made. And its newest launch, hx AI, blends powerful AI with its core platform to help insurers build smarter models, faster. It's a strong signal that hyperexponential is not just growing, but ready to lead the way.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2024
$73m
SERIES B
Jun 2021
$18m
SERIES A
Total funding: $91m
Company benefits
- £5,000 for individual and group training and conference budget
- 25 days holiday plus 8 bank holiday days (33 in total)
- Company pension scheme via Penfold
- Mental health and therapy provision via Spectrum.life
- Individual wellbeing allowance via Juno
- Private healthcare insurance through AXA
- Top-spec equipment (laptop, screens, adjustable desks, etc)
- Regular remote & in-person hackathons, lunch & learns, socials and games nights
- Team breakfasts and lunches, snacks, drinks fridge, fun office @ The Ministry
Company values
- We are owners - We help move hyperexponential forward without being told
- We push boundaries - We keep going for ourselves and our customers when most would stop
- We grow - We learn deeply, by making things. We improve through data and insights
- We go deeper - We apply a thoughtful and customer centric mindset to all we do
- We do the right thing - We are usually nice, never disrespectful, and always kind
Company HQ
London, UK
Articles
Leadership
Amrit Santhirasenan
(Co-Founder & CEO)CompSci at the University of York, qualified Actuary and previous Head of Pricing and Analytics of Tokio Marine Kiln, one of the largest managing agents at Lloyd’s.
People progressing
They joined hyperexponential in 2020 when the company still had a fairly small Engineering team. They were given the opportunity to step in as a Team Lead and ended up being one of the first Team Leaders within ProdEng.
Charlotte joined hx in 2022 and progressed from Project Manager to Delivery Lead, now driving strategic programmes and helping scale how we deliver cross-functional work.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at hyperexponential
Rotem Ben-David (Head of People Operations & Performance)
- We are committed to diversity and equal opportunity. We believe that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.
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