Senior IT Support Engineer, Magic Leap
$75-90k
More information about location
AR for enterprises
Job no longer available
AR for enterprises
1001+ employees
Job no longer available
$75-90k
More information about location
1001+ employees
Company mission
To amplify human potential by delivering the most immersive AR platform, so people can intuitively see, hear, and touch digital content in the physical world.
Role
Who you are
- Bachelor’s Degree (B.A. or B.S.) from a four-year college or university; or 4+ years of related experience and/or training; or equivalent combination of education and experience
- 5+ years of technical support in a multi-site IT, Data Center, or manufacturing environment
- Thorough knowledge and proven hands-on experience in Windows and Linux (e.g., Ubuntu) System Administration and support
- Extensive knowledge of computer hardware, software, and high-availability network infrastructure
- Hands-on experience with racking and stacking server equipment and maintaining physical lab hardware
- Excellent interpersonal and communication skills, with a proven ability to cultivate strong relationships across diverse engineering and corporate teams
- Ability to work independently and in teams, reaching high levels of productivity in a dynamic, rapidly changing environment
- Comfortable managing multiple tasks simultaneously, including rapid incident response under aggressive timelines
- Demonstrates a strong work ethic; a wide degree of creativity, automation focus, and latitude is expected
What the job involves
- As a Senior IT Systems Support Engineer on our Austin R&D Team, you will serve as the frontline technical partner for critical manufacturing systems, lab environments, and production toolsets, ensuring zero downtime in a fast-paced, highly technical environment
- You’ll field complex technical issues, manage support tickets, maintain and optimize existing systems, and establish effective processes that keep operations running at peak efficiency
- This role requires strong technical judgment, urgency, and a collaborative, solutions-oriented mindset to support daily manufacturing execution and cross-functional operational readiness
- Location: This position requires full on-site presence at our Austin, TX facility to ensure seamless collaboration and hands-on support for daily operations
- Provide on-site rapid-response technical support and administration for Windows and Linux servers and desktops
- Perform rapid Root Cause Analysis (RCA) and troubleshooting of complex systems, networks, and OS applications (e.g., DNS/DHCP routing, Ethernet nodes)
- Support physical and virtualized manufacturing servers, workstations, and critical lab environments (e.g., SEM Labs, cleanrooms)
- Triage and troubleshoot manufacturing equipment issues, including mapping machine endpoints to manufacturing execution systems (MES), and identifying needs for rapid escalation
- Monitor network/application traffic and respond immediately to resolve manufacturing systems alerts to ensure business continuity
- Act as a Subject Matter Expert (SME) for Manufacturing Toolsets and critical engineering/QA platforms (e.g., TestRail)
- Communicate technical information clearly to non-technical users, document current user procedures, and maintain excellent customer service
- Bridge technical challenges between vendor/customer interactions and internal facilities/IT teams
- Design, coordinate, and execute efforts for system disaster recovery and hardware lifecycle management
- Adapt to TSS best practices, including protocols and compliance requirements for cleanroom environments
- Work effectively within a DevOps team structure and align with SRCE methodologies
- Act as an Auxiliary support champion for partner teams such as InfoSec and Service Desk, handling security escalations, enforcing access controls, and maintaining compliance on all managed systems
- Manage multiple overlapping initiatives, including security compliance, operational best practices, and ongoing dedicated projects (both supervised and unsupervised)
Our take
Magic Leap was created to act as a pioneer in the augmented reality and mixed reality sector. The company's main product is Magic Leap Two, a proprietary mixed-reality headset marketed to enterprise customers.
Despite this, Magic Leap did not always sell to this audience. The headset was originally aimed towards individual consumers, with a focus placed on top-level gaming. However, the high price tag deterred customers, and so the company pivoted to instead set their sights on enterprise customers in health, defence, transport and more.
Magic Leap still faces potential competition from next-gen devices such as the 120-degree field of view (compared to Magic Leap's 44 x 53 degrees) glasses from Ant Reality. However, Magic Leap Two has benefitted from early-release customers, including Cisco, SentiAR, NeuroSync, Heru, Taqtile, PTC, and Brainlab. It's also announced a multiyear partnership with Google, which will see it work on prototypes and components, all whilst Magic Leap 2's production life winds down.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2024
$160m
GROWTH EQUITY VC
Oct 2021
$500m
SERIES G
Total funding: $3.7bn
Company benefits
- Work from home opportunities
- Health insurance
- Gym Membership
Company HQ
Plantation, FL
Leadership
Ross Rosenberg
(CEO)Also a Boardmember at Kinematics and Advisor at TED Conference. Previously worked as an Executive at Rocket Software and Chief STrategy Officer at Belden.
Salary benchmarks
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